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You have the lever that goes from the key cylinder part of the lock through the striker portion of the locking assembly turned part way, either in the wrong direction or not turned enough in the right direction so if you take the inside portion of the lock off and pull the outside portion out of the door and rotate the lever to its proper position and then put if all back together in the correct sequence it should work properly.
You will have to remove cylinders from both sides of door, then stick a phillips screwdriver thru the bolt and push the screwdriver toward the hinge edge of the door.Might take a bit of pressure, depending on how hard its wedged into the jam, and you might break the bolt, but thats about the only way to get it out.try to determine why it got stuck before installing new one.
I just had this problem with a model 909. The batteries might be too weak to move the bolt. See if it will move with the door open. Unfortunately, if it's more than a year old, it's out of warranty and no parts are available to repair the electronics. I replaced mine with a different brand, which doesn't drive the bolt, it simply enables the bolt to be moved by hand.
There is only a one year warranty on the electronics and Kwikset will not sell the electronic parts separately. Check the installation manual for a reset procedure - basically the lock might be "forgetting" it's programming. Another possibility is that it's trying to move the bolt and can't. Be sure the bolt moves freely.
If the electronics have failed and it's out of warranty, there are other brands that are key-compatible with Kwikset. You'll still have the same problem if the electronics breaks though. The main difference is that other brands don't move the bolt with battery power, they just enable it to be moved by hand.
The deadbolt may very free inside the deadbolt hole... This system is low torque and a over torque clutch may slip if the dead bolt it's not completely free inside the deadbolt hole... Also, if you try to open the door before to unlock it, you may block the deadbolt... take care to unlock the door before open it. to be sure that the dead lock is ok, you can turn the manual knob and be sure is turning very very easily.
Also are you no that POWERBOLT is a 3 codes memory? go to that link to see more info about that : http://www.fixya.com/support/t8006865-not_overwrite_old_codes_just_keeps
Hi... You have too be sure that the deadbolt is free when it go inside the deadbolt hole... however this system is very low power and the (over torque clutch) will sleep if the deadbolt it's not completely free. Also if you try to open the door before you unlock it, you may block the the deadbolt inside the deadbolt hole. Take care too unlock the door before open-it...
Remove, lubricate with a dry silicone or graphite lubricant and reinstall. The mounting bolts may have loosened up, and now it is not perfectly lined up. More likely is some corrossion or wear in the throw mechanism.
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