My Weiser Lock unlock fine using the touch pad but will not lock using the touch pad lock button

I have installed your Powerbolt, but when I push the Lock Button, it unlocks? What should I do?
First remove the cover on the inside of the Powerbolt unit. On the right hand side under the batteries, you will notice that is says "Door Direction Jumper". If the cap is mounted on Prongs 1 & 2, carefully remove it and move it over so that it mounts Prongs 2 & 3. A is right handed, B is left handed.
http://www.weiserlock.com/Support/Faq/50160000000HhmZAAS.aspx

I have installed your Powerbolt, but when I push the Lock Button, it unlocks? What should I do?
First remove the cover on the inside of the Powerbolt unit. On the right hand side under the batteries, you will notice that is says "Door Direction Jumper". If the cap is mounted on Prongs 1 & 2, carefully remove it and move it over so that it mounts Prongs 2 & 3. A is right handed, B is left handed.
http://www.weiserlock.com/Support/Faq/50160000000HhmZAAS.aspx

Search for the button for PAD LOCK, of press Fn + some other buton to unlock...
and next time write pc model.

Push the Lock button on outside touch pad to extend latch bolt 1" which locks the door when you leave.
Enter your desired personal code to retract the latch bolt completely which unlocks the door when you return home.
The T-turn on the inside of the door is used to extend (lock) or retract (unlock) the latch bolt when you are inside.
Using the key from the outside will also extend (lock) or retract (unlock) the latch bolt.
This Touchpad Electronic Deadbolt should be accompanied by a Kwikset Knobset, Leverset, or Handleset.

I cut & pasted the above from the installation instruction sheet.
Here is the link to the entire installation instructions sheet (manual):

http://s7d5.scene7.com/is/content/BDHHI/40486-02

It is a .PDF file, so if you aren't able to view it, download and install Adobe Reader from this site first:

http://get.adobe.com/reader/

If you are not able to lock the door using the outside touch pad's lock button, you may need to reprogram the door's "handedness", which gives the lockset the ability to be used on doors that have their hinges on either the right or left side of the door (right-hand or left-hand door).
The instructions for that are found on Step 4.9. This is also an excellent time to change the batteries, which is recommended yearly.

Good luck!

First, push the program button on the power board once. Enter the four to eight

digit code by pressing the numbers on the outer touch pad. Press the lock button on the

lock button on the touch pad to set the code. You will hear a two second long beep when

your code is accepted. If the unit does not beep, too much time has elapsed between pressing

the program button and entering the code. Repeat the programming sequence. Enter your number

to check that it works.

I found this Frequently Asked Questions sheet for the Powerbolt 1000:
http://www.weiserlock.com/Support/Faq/50160000000HhhZAAS.aspx

I hope this helps.

You must reverse the motor direction by changing the position of the small connector on the top right ...

Good lock
Good unlock

the part can be found here:
http://www.weiserlock.com/Support/Faq/50160000000HhbGAAS.aspx

if the batteries are new and good, sounds like a problem with the lock motor..is it a new unit? if so exchange it. try another set of batteries.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/sean_54c3a3dc48a7773c

Take off the inside cover and move the door direction jumper over one pin.