The reason this occurs are as follows:
1. The hose is to long (should not be more than 5' in length) or does not slope down and run directly to a floor drain.
2. The hose is clogged or the hose connection on the unit and it's internal tubing is clogged.
First turn the unit OFF & unplug it.
The hose is easy to check by disconnecting it and blowing thru it. If the hose checks out, then it's the connector and internal tubing. Because when this happens, water is diverted to the bucket.
Using an appropriately sized, 18" long, plastic
Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing.
Continue to push it in until you reach a bend in the tubing. You will
need to gingerly work the Zip Tie past this bend, until it either
bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip
Tie back out while rotating (twisting) it. This will breakup any clogs.
As you reach the inserted end of the Zip Tie, be prepared, as some water
may follow. Reconnect the hose, plug the unit in and turn the Master
ON/OFF Switch to ON. Set the humidity extraction level to 35% or
Maximum if you have a manually controlled unit. Allow the unit to run,
while you monitor the hose for water flow.
NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.
Hope this helped you solve the problem. Please let me know and thanks for choosing FixYa.
Hey friend, thanks for your post!
It sounds like your dehumidifier needs to be professionally cleaned. What could be causing the problem is a buildup on the inside of your dehumidifier where the water drains out and it is causing the water to not drain properly. Additionally, I would check to verify that the drain hole is tightly secured with the plug. I know you stated that the bucket is not leaking but have you removed it to verify? Please comment back if further assist is needed. -Matt
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