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Posted on Aug 09, 2011
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My dehumidifier does not seem to be working properly. I can't find the manual to tell me what the settings should be. Would appreciate your help. It is a DeLonghi DE400P. Thanks Shirley

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Cindy Wells

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  • DeLonghi Master 6,688 Answers
  • Posted on Aug 09, 2011
Cindy  Wells
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What is the specific problem? Is no water being collected by the dehumidifier or do you have another issue?

Make sure that the dehumidifier is in a room in the operating temperature range (at or above 44 degrees F). Make sure that the room door and windows are closed and that the room is not larger than 2200 square feet. Make sure that the collection bucket not full and is properly seated in the dehumidifier. Check and clean the air filter on the dehumidifier. (Vacuum the filter or rinse under running water three times. Then wait until dry to replace it in the dehumidifier.) Look at the coils of the dehumidifier. If you have ice on the coils, defrost the unit (turn off, unplug and wait for it to melt). If the ice reforms quickly, you may have a leak in the coolant system. Then the unit needs repair.

Next make sure that you have good air flow around the dehumidifier and that the desired humidity set point is lower than the humidity of the room.


Retrevo has the manual available: http://www.retrevo.com/support/Delonghi-DE400P-Heating-Cooling-and-Air-manual/id/19269bh037/t/2/ . You will need to enter a code to download the PDF.

I hope this helps.

Cindy Wells

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Here is a link to the Owner's Manual for your model dehumidifier. You can download and print the manual for future reference. I would encourage you to keep it in a safe, accessible place, as your model has been discontinued. Which also, mean take good are of your unit and do routine maintenance on it. That will add to the longevity to it's use.

http://www.danby.ca/cms/uploads/products/en_manual/DDR586R%20EFOM.pdf

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Go here for a manual along with other resources.
http://www.friedrich.com/support/brochures-and-manuals/residential-dehumidifiers

I suspect that it isn't collecting water either because there is not enough moisture in the air to remove any water, or the humidity setting is to high.

Thumbs Up if helpful, Feedback is Appreciated!!!
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derkfarm - It may simply be a case of the humidity extraction level being set to high and/or the air intake filter needs to be removed and cleaned.

Solution: Lower the humidity extraction level to 32 - 35% and clean the air filter.

If the unit is in a basement, the ambient air temperature at floor level is colder than at chest level. Dehumidifiers don't work well at temperatures between 40 - 60 degrees F.

Solution: Set the unit up off the floor on a sturdy table, cabinet, counter top, etc. It must be sturdy enough to handle the weight of the unit, plus a full tank of water and the vibration, while in operation.

Any or all the simple solutions above may solve the problem. But, we won't know, until you try them.

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Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

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heatman101



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Keep in mind, that a dehumidifier only draws humidity from the air, if the level of humidity is higher than what the controls are set on. For instance, if you have the dehumidifier set on 65 to 70%, that's a high level of humidity to maintain in a house. If you have it set for 35 or 45%, that's a low level of humidity to maintain in a house. Which, generally is what you want to maintain in the hot, humid summer months. Also, it's not uncommon on some dehumidifiers for the fan to almost run constantly. It's designed to keep the air moving, in a effort to detect when the humidity level rises.

Also, a dirty air intake filter makes the unit strain to keep up and can't take in moisture as it should. So, if you haven't cleaned the filter no is the time to check and clean it. And while your at it, clean the cooling coils too. Since it sounds like this unit has been working hard for 2 weeks.

The easiest and best way to test a dehumidifier at home, to see if it's working properly. Is to place it in the bathroom and turn the shower ON and don't operate the bathroom's exhaust fan. Set the humidity level low (45%), turn the unit ON and close the door when you leave. Wait 15 to 25 minutes and check the water collection bucket. If there's water in it, it's working as it should.

For more information on the proper operation of a dehumidifier, go to the Tips section of Fixya and look up "Taking the confusion out operating a dehumidifier".

Hope all this helps you troubleshoot and solve the problem. Please let me know. Thanks.
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