Leading
cause of paper jams is debris/foreign objects that accidentally fell into the
paper feed area. Please follow steps below to fix the problem:
1.
Remove the sheets of paper from the feeder.
2.
Grab a flashlight and look inside the feeder for any debris or foreign objects.
3.
If you're willing and physically able, you may also turn the printer over. Any
debris should just freely roll out from the feeder.
4.
If feeder is clear, place the printer back on the table, open the printer cover
and remove the cartridges.
5.
Check the cartridge area for any obstructions/debris in the cartridge carrier's
path or the paper path.
6.
If cartridge area is clear, close the cover.
7.
Re-brick your printer. Pull out the power supply, black box where the
power cord is plugged in at the back of the printer, and put it back after 30
seconds.
8. When the printer turns on, reinsert the cartridges and load some paper. Try to print a document again to verify that the problem is fixed.
Leading
cause of paper jams is debris/foreign objects that accidentally fell into the
paper feed area. Please follow steps below to fix the problem:
1. Remove
the sheets of paper from the feeder.
2. Grab a
flashlight and look inside the feeder for any debris or foreign objects.
3. If
you're willing and physically able, you may also turn the printer over. Any
debris should just freely roll out from the feeder.
4. If
feeder is clear, place the printer back on the table, open the printer cover
and remove the cartridges.
5. Check
the cartridge area for any obstructions/debris in the cartridge carrier's path
or the paper path.
6. If
cartridge area is clear, close the cover.
7. Re-brick
your printer. Pull out the power supply, black box where the power cord is
plugged in at the back of the printer, and put it back after 30 seconds.
8. When
the printer turns on, reinsert the cartridges and load some paper. Try to print
a document again to verify that the problem is fixed.
If problem continues, please contact Lexmark Technical Support Center for additional assistance.
If that doesn't help, try the steps below:
1. Disconnect the printer from your computer.
2. Rebrick (pull out power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds).
2. On your computer, go to Control Panel > Printers and Faxes.
3. Delete the Lexmark print object.
4. Reboot your pc.
5. When your pc turns on, reconnect the printer.
6. Wait until your pc fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, then try to print a document again to verify that the problem is fixed.
You may also try to update your printer driver by visiting the Lexmark website at http://bit.ly/iofMNC. Select your operating system, download and execute the file.
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