Hello, this is Ava with Think Crucial.
There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.
First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.
While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is effecting your vacuums suction as well as your brush roll not moving at all.
You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.thinkcrucial.com/search?type=product&q=shark
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
get an exploded parts diagram of your machine. if the hose (part) is listed separately, then a replacement should be available from the manufacturer. otherwise you may need to take the vacuum in for service from a dealer shop. More than likely, if it is NOT warranty work, it will be less expensive to replace the item.
Hi, it's Allie from Crucial Vacuum!
Replacing your Shark Floor Nozzle Hose is very easy. Start by unplugging your unit to avoid any safety hazards. The floor nozzle hose's side that attached to the floor base of your Navigator can easily be pulled away. The other side of the floor nozzle hose has two tabs that can be pushed in while pulling it away from the base.
When installing, connect the floor nozzle hose to the canister first by pressing both side tabs while placing it until it click in its place. Then connect the hose to the floor base.
You can purchase direct your replacement hose and filters from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com/catalogsearch/result/?q=NV352
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
AS far as I am aware and I have been in the trade for many years, there are limited spares for the Shark range and no schematics or diagrams due to their policy.
If it fails under warranty, they replace it, they don't attempt to repair them because it is not cost effective.
They are all called 'Navigator' :>D
https://www.google.com/search?q=Shark+Navigator
When switch to carpet, the difference is that the brush roller turns. When it is on hard floors setting it doesn't. Remove the base plate, remove the brush and the belt. There is likely something wrapped around the drive spindle or clutch.
It is possible that the issue is with the motor or an electrical component. If you have access to a multimeter, you could try testing the motor and other electrical components to see if they are working properly. If not, then it may be necessary to replace the motor or another component. You may also want to make sure that all of the wiring connections are secure and not damaged in any way.
You can find diagrams of the wires in a Shark Professional Vacuum Handle online. You can search for the specific make and model of your vacuum to find the diagram. Alternatively, you can contact the manufacturer of your vacuum to request a diagram.
