20 Most Recent Shark Rotator Professional Lift-Away Vacuum, NV502 - lift-away vacuum Questions & Answers


Does it have a "brushes" lowering/higher switch?
Normally due to brushes being too low in particular on deep pile carpets??
check the actual fixings for the rotating brushes are ok and the brush not simply need "clicking" back into place?

Shark Rotator... | Answered on Mar 23, 2019


I know this question was posted quite a while ago but I was having the same problem and couldn't find the answer anywhere on the internet. I figured it out on my own though
You have to take all the screws out of the bottom and remove the top like you would to replace the belt. There's a spring that is supposed to go right next to one of the wheels that has come off somehow. Just put it back on and reassemble your vacuum and you should be good to go.

Shark Rotator... | Answered on Dec 01, 2018


I am having the same issue. The brush won't even move when I turn it with my hand. I just posted this same question.

Shark Rotator... | Answered on Jun 23, 2017


Which filter are you looking for? Is it the foam filter in the bottom of the unit or the HEPA exhaust filter?. Ive found both on Amazon. Amazon com 1 Shark NV500 HEPA Filter Fits Shark Rotator Pro Lift Away...

Shark Rotator... | Answered on Oct 28, 2016


usually have to go to their website to register products . that information will be with the unit when purchased new .

Shark Rotator... | Answered on Jan 17, 2016


Check to see that the belt has not broken or off of the roller.

Shark Rotator... | Answered on Nov 06, 2015


First make sure that there is no threads wrapped around the roller brush at each end. Next place a couple drops of motor oil in the crack at each end of the roller brush to lubricate the bearings. Do not over oil or you will get oil on your carpet. Now try starting the vacuum on the kitchen floor.. If it still shuts off, then the motor windings are shorted out, meaning the motor is defective and needs replaced. If the vacuum cleaner costs about $ 100.00 , you would be better off buying a brand new vacuum cleaner, rather than replacing the motor.

Shark Rotator... | Answered on Oct 12, 2015


Send In Card That Came With It--Or Go To Their Website And Register (you will need to provide Serial Number)

Shark Rotator... | Answered on Jul 07, 2015


the burning odour will be from an over heating motor ( overload switch is cutting in )
have it checked out by an accredited service agent for the machine

Shark Rotator... | Answered on Jun 25, 2015


Hey this is Jim with Crucial Vacuum,

If there's no noticeable debris on the brush roll try manually rotating it to help unearth any hidden clogs behind it. Take note of the condition of the bristles while you're doing this. If they look worn down, or loose then its time to replace your brush roll.

Check your vacuums belt as well. Overtime your belt will stretch and loose resistance. This could lead to the brush roll no longer turning. Be sure your belt is on nice and tight to ensure optimal performance. Your belt should be changed every 3 to 6 months depending on usage.

You can purchase a wide variety of replacement belts for your Shark vacuum directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/shark.html?limit=all

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Shark Rotator... | Answered on May 04, 2015


Hey Kathy this is Jim with Crucial Vacuum,

Chances are if you've cleaned out all of the debris by your Sharks brushroll and its still not spinning that means there's an issue with your belt.

On average you should change your belt every 3 months. After a while the belt will loose tension and stretch and in most cases the brush roll will stop spinning completely.

If you're looking for replacement parts to your Shark vacuum you can purchase them directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/shark.html?limit=all

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Shark Rotator... | Answered on Apr 30, 2015

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