20 Most Recent Shark Navigator Bagless Upright Vacuum Questions & Answers


Maybe not the same issue, but my roller brush would only work intermittently. I had to take apart the main housing and clean the two contacts (female side) that connect to the lower brush assembly. Now it works like new.

Shark Navigator... | Answered on May 19, 2019


I found the issue, the square hole in the side is an emergency air release if the suction is not reaching the dust collector. The cylinder filter screen inside the the top of the dust collector had a thick layer of dust which wasn't allowing airflow to the dust collector, hence the air was escaping through the square hole on the side. I cleaned the screen and it worked as if it came right out of the box.

Shark Navigator... | Answered on May 16, 2019


Might be a defective switch.

Shark Navigator... | Answered on Feb 27, 2018


The vacuum is working fine- you have the brush setting set to low- raise it up to carpet, it seems to be set for hard floor or tile.

Shark Navigator... | Answered on May 06, 2017


Hello, this is Ava with Think Crucial.

If the dust cup is too full, there is no space for the dirt to go when you are vacuuming. To fix this, remove the dust cup and empty the it. If your vacuum is still not picking up dirt after emptying the dust cup, there may be something blocking the airway. There are two places where you can check for a blockage: the dust cup air duct and the intake opening behind the brush roll. To check for a blockage in the dust cup air duct stand the vacuum upright and remove the dust cup. Now you can disconnect the super stretch hose and check for clogs in the air duct behind the dust cup. If that is not the case, to check for a clog near the roller brush lay the vacuum down. Next check the opening behind the brush roll for clogs. If there is debris, clean the opening with scissors, carefully cutting away any debris.

Uncleaned filters may also the reason why your vacuum has lost suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water is running clear. Let the filters dry fully before putting them back into the vacuum. If your vacuum is still not picking up dirt, you may need to replace it.
Unfortunately, if none of the other solutions worked, your motor is going bad. Most of the time a new motor costs as much as the vacuum itself and it is not easy to replace the motor. It may be time for a new vacuum.

You can purchase a wide variety of high quality Shark replacement parts for your Shark Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=shark

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Shark Navigator... | Answered on Mar 26, 2017


Remove the catch barrel a d empty into the garbage bin .

Shark Navigator... | Answered on Jan 25, 2017


This video may help: https://www.youtube.com/watch?v=SPe1M0M43IY

Shark Navigator... | Answered on Jan 06, 2017


Take your Navigator to a repair shop and have the hose replaced with the new one.

Shark Navigator... | Answered on Jan 05, 2017


Hello, this is Ava with Think Crucial.

To change the belt of your Shark vacuum, you will need a flat head or a philips screw driver and a pair of scissors or a knife to clean your roller brush.
First, make sure to switch off your vacuum and is unplug from the power. In an upright position (vacuum), remove, empty and clean the dust cup. After cleaning the dust cup, lay down the vacuum horizontally on the floor to access the brush roller unit.
Using the appropriate screewdriver, flathead or philips (which will depend on the model of your vacuum), unscrew that holds the roller cover in place. When you lift the cover of the roller up and if it doesn't lift easily, don't force it because it probably means that you have missed one of the retaining screws. After you removed the cover, you will be able to see the roller assembly and the belt that drives it. If the belt has become worn, lost some teeth, or it has broken completely, you will need to remove the roller itself to be able to replace the belt. Clasp the end of the roller that is farthest from the belt between your fingers and lift it out of its holder. It should lift out very easily. You will then be able to lift out the other side of the roller that is attached to the belt and slip the belt on it. The other end of the belt, if it has not broken completely, will be attached to the motor shaft. That too can now be slipped off the end of the shaft.
With the roller bursh having been removed from the motorised head, I suggest you clean it. You may use a pair of scissors or knife to cut/remove the hair that are stuck. Be careful that you don't cut the bristles of the brush. Also, remove any debris that has found its way inside the roller cover at this point by using a wet towel or tissue.
To replace the belt, slide the new belt around the drive shaft of the vacuum cleaner and onto the seat. Then, replace the belt end of the roller, sliding the belt around the roller inside the plastic guides that are there to stop the belt slipping. Clip the far side of the roller back into the slots provided for it and adjust the belt as necessary to make sure that it is sitting squarely on the roller and the drive shaft and then check that the belt is tensioned properly.
Now, all you need to do is to replace the brush roller cover and tighten it down with the screws that you removed earlier. When you tighten the screws, they should be firmly screwed on, but don't overtighten the screws or you could crack the plastic casing. You can then reconnect the shark vacuum to the power supply and check that everything is working properly.
We have based this guide on the manufacturer's own guidelines, so you should have no problem with your Shark vacuum if you follow these steps.
You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.thinkcrucial.com/search?type=product&q=shark

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Shark Navigator... | Answered on Nov 01, 2016

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