20 Most Recent Epson Perfection V500 Flatbed Scanner - Page 3 Questions & Answers

What is the problem ? Just download it from internet.

you need to check for updated drivers from the manufacturer's website as the "old" drivers may not be completely compatible with windows 7.

this often happens when changing operating system to a newer OS

Hi Make sure you are in professional mode, and make sure that you have the thumbnail view ticked, bottom left hand corner lo the proffesional mode screen, hope this works

Hello.

There could be a problem with your computer's USB port or the scanner's USB cable. Are you plugged directly into the computer or into a USB hub? Did you try a different USB cable and a different port on the computer? Can you try the same printer on another computer?

Hope these suggestions help.

Its the lock mechanism under the lid , lift the top to the scan bed and look at the lower right hand side of the inside of the lid there is a grey swithch , move it to unlock! Voila , fixed.

I have many years of repairing Canon scanners and here is my suggestion to you.

I would first go to Epson's website and download their latest driver. Before you install those drivers disconnect the cable that goes from your scanner to your computer. Then install the driver, when the process completes or if your prompted to by the software then connect the cable from the scanner to your computer. Your scanner must be powered on when you do this so your computer sees the scanner. You will get a pop up window saying a new device or new drivers are being installed at this point. The point that the software completes installation I reboot (restart) the computer and your scanner should be ready to use then.

I hope this helps you out.

Epson Perfection V500 installed. My computer recognizes it and diagnostic note says all okay. B ut when I turn on the power of the scanner, the grren light comes on in the front for about 15-20 seconds and then the scanner makes a loud grating noise and the green light turns orange and keeps flashing. No scan is attempted. TGhe noise sounds like something that should be moving can get started -- but nothing moves when you look at it. Should I take it back where I bought it?

Welcome to FixYa!

1. Make sure your documents meet the following conditions before loading them into the Automatic Document Feeder:

• The ink is dry.
• The document has no holes and is not ripped or wrinkled.
• The document has no staples, paper clips, or other objects attached to it; these may damage the feeder mechanism.
• The document has no folds within 0.2 inch (5 mm) from the edges.
• The document has no cut-out areas.
• The document is not a multipart form or bound.
• The document has no rear carbon coating.

Make sure you don't load more than 30 sheets of Letter, Legal, A4, or B5 size paper in the Automatic Document Feeder. Load only documents that meet the following specifications in the Automatic Document Feeder.
Size Width 3.94 to 8.5 inches (100 to 215.9 mm)
Length 5 to 14 inches (127 to 355.6 mm) Thickness 0.002 to 0.006 inches (0.07 to 0.16 mm) Weight 12 lb to 21 lb (60 to 105 g/m²) Paper type High-quality bond paper Printing type Documents printed with impact printers, laser printers, or facsimile machines
For the best results, all of the sheets you load at one time should be the same size. If you load sheets of differing sizes, carefully follow the loading and scanning instructions for mixed-size documents.

Remove any documents from the document table and make sure there is no dust on the glass before loading documents in the Automatic Document Feeder.

CAUTION: Do not feed photographs or valuable original artwork into the Automatic Document Feeder. Misfeeding may wrinkle or damage the original. Scan high-quality color or halftone documents on the document table instead.

2. Reset the Scanner.

• While the scanner is on, unplug the USB cable and the power cord at he back of the scanner.
• Wait for 2 minutes, then plug it back again.

3. Uninstall and reinstall the drivers.
Uninstall:

• Click start, control panel, add/remove programs.
• Scroll down to look for the EPSON scanner files.
• Right click on the EPSON scanner file, click uninstall.

Note: Uninstall all the ESPON scanner programs that you see.

Reinstall:
Go to this link http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoTyp Ue=Downloads&oid=88368&prodoid=63070478&category=Products

Under Windows Operating System
Download the Scanner Driver and Epson Scan Utility
Install the downloaded file by double clicking on it or run it if it prompts you.

Download the Epson Copy Utility.
Install the downloaded file by double clicking on it or run it if it prompts you.

I hope that this will help.
Keep me posted and thank you for using FixYa.
Jas247

reinstall tre program software

Drivers for EPSON Perfection V500
Click the above link, Select the Model of Scanner and download the Drivers for MAC OS

CreativeTECH

1. The USB cable may be defective. Replace it and see if the device works.

2. The socket on the device may be defective. Check it. Replace it if found defective.

3. The power on switch may be defective. Replkace the switch if defective.

4. Any problems inside can only be detected if there is power in the device.

For 2 and 3 the services of the service center may be sought.

1. Check that the power socket switch is on Make sure your scanner's power cord is securely connected to the scanner and a working electrical outlet.
   
2. If your scanner is supplied with a power adapter, make sure your scanner's AC adapter is securely connected to the scanner and a working electrical outlet.
3. Make sure that the power outlet works. (If necessary, test it by plugging in another electrical device and turning it on.)
4. Check that the power switch is on at the mains socket. If this is on, carefully check the power cable to ensure it is not damaged and remove then reseat it before attempting to turn the scanner on again. If your scanner has a power button, make sure that the button is depressed so it is turned on. Also, make sure that your outlet works and is not controlled by a wall switch or timer.
5. Power off the scanner at the mains socket. Unplug the power cable from the socket, then remove and reseat the power cable from the scanner's power cable port. Plug the scanner back in at the mains and ensure the socket is switched on.
   
6. If your scanner has a power button, does the power button depress when pressed? Press down firmly on the power button, if it is stiff and does not depress then there may be a problem with the button.
   
   
7. Connect the scanner directly to the mains - not via a surge protector or extension lead. If your unit is connected via a surge protector or a power strip/extension lead, connect the unit directly to the mains socket.
   
8. Try another suitable power cable. Check that other electronic devices connected to same power socket have power and try another mains socket and another power cable if necessary. Failing this try another suitable and known-working power cable. Depending on your scanner, a standard "kettle lead" or "figure of eight" power cable is used. If there is power to the scanner (indicated by an illuminated Start light), when a different power cable is used, then the fault is with the original power cable.
   

If the unit does not power on after following the checks above, contact Epson for support. If your scanner uses an AC adapter, then this may need to be replaced. If your scanner is over 12 months old, you can purchase a replacement AC adapter directly from Epson.