Hi there, it's Jack at Dyson.
If you need to remove and replace the brush bar in your DC50's cleaner head, our experts would be happy to talk you through this.
You'd just need to give us a call when you have your machine to hand - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Suzanne, it's Jack at Dyson.
I'm sorry to hear about the issue you've had with the bin base on your DC51. This is certainly not something we'd expect to happen under normal use, and we'd like to take some further details.
If a replacement part is needed, we'll be happy to confirm if this is covered under your machine's 5-year warranty. To speak with our experts directly, please call us on 1-877-397-6622 (CA), or email [email protected]
Hi there,The hose cuff is manufactured as part of the complete hose assembly, and it's not possible to remove or replace the cuff without damaging the hose.However, if your hose has been damaged, it would be worth getting in touch with us directly. Our experts will be able to confirm if we're able to help under the terms of our 5-year guarantee. You can reach us on 0800 298 0298 (UK) or 1-866-693-9766 (US).Best wishes,JackDyson Online Customer Supportwww.dyson.com
two faults, mainly battery.
A flashing blue light indicates that there is no power, please charge the battery. A flashing amber light indicates that there is no power or a temporary fault (e.g. too hot/cold). A flashing red light indicates that there is a fault, please call the Dyson Helpline.
If your Dyson Airwrap hair styler is turning off at certain heat settings and the red light is blinking, it could indicate a potential issue with the device. Here are a few troubleshooting steps you can try:
1. Check the power supply: Ensure that the Airwrap is properly plugged into a functioning power outlet and that the power cable is securely connected to the device.
2. Reset the device: Unplug the Airwrap from the power source and wait for about 30 seconds. Then, plug it back in and try turning it on again. This reset may resolve any temporary issues.
3. Clean the filter: The Airwrap has a filter located near the base of the handle. Check if the filter is clogged with dust or debris. If so, gently clean it with a soft brush or by rinsing it under running water. Allow it to dry completely before reinserting it into the device.
4. Check for overheating: The red blinking light on the Airwrap can also indicate that the device has overheated. If this is the case, it may have an automatic shut-off feature to protect against damage. Allow the Airwrap to cool down for a while before using it again. Make sure the vents on the device are clear and not blocked by hair or other obstructions.
5. Contact Dyson support: If the issue persists after trying the above steps, it's recommended to contact Dyson customer support for further assistance. They can provide specific troubleshooting advice or arrange for repairs if necessary.
Remember to refer to the user manual or Dyson's official support channels for the most accurate and up-to-date information regarding your specific model of the Dyson Airwrap hair styler.
Where did you order the 'Genuine Part' from. It sounds like a Genuine copy made in China like the brush that was sent to me. Genuine parts only come from Dyson direct. Mine came from Amazon.
https://www.google.com/search?q=genuine+dyson+bin+replacement
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If the vacuum cleaner's airways become blocked, the device will automatically shut off to prevent damage. Check for blockage at the power head. It probably runs when not flat because it can suck air past the blockage.
If the vacuum's filter is full of debris, the vacuum may lose suction, causing the device to turn off automatically...which I doubt in your case.
Be cautious removing the blockage for sharp objects.
Best to you
You ONLY need a T15 for these models DC01, DC02, DC03, DC04, DC05, DC07, DC08, DC14, DC19 and DC25.
If you are going to be working on models such as the the DC24 and other later Ball machines like the DC15 and DC18, and newer machines like the DC39, DC40 and DC41, not to mention new Cinetic machines, you will also need a T10 with an anti-tamper end and also a T8 for some jobs.
If you are planning to repair later models, get a T8, T10 T and the T15 T (The extra "T" denotes anti-tamper).