Dyson Vacuums - Recent Questions, Troubleshooting & Support

The brush is activated by the suction of the vacuum. If it stops spinning, that means that either there is a broken part inside housing that surrounds the brush, thereby lessening the power of the suction to spin the brush, OR there is a lot of debris, usually hair, trapped and tangled around the brush. That can cause a troubling amount of friction and cause it to stop spinning. Either way, you will need an Allen wrench set to open up the trigger head. I found this video on youtube which details how to do that. It's not my video, but it is helpful. https://www.youtube.com/watch?v=FwNDO3pUxzM

Dyson Vacuums | Answered on Dec 04, 2019


Thanks for making contact and I'm sorry you're having difficulty.

I would suggest that this is a blockage of some kind as the pulsating is caused by a lack of airflow (the motor is protecting itself by pulsating and then ultimately cutting out).

I would recommend looking at the following video which will take you through a methodical way of checking this. The model in the video is a DC59 but applies to most cordless models:

Furthermore, I would check the bin inlet to make sure that the one-way door/flap is not jammed as this also can cause the problem.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes


Dyson DC59... | Answered on Nov 29, 2019

The high pile is stopping the brush roll from spinning. The V6 is a handy tool, but it’s not the right one for thick pile rugs

Dyson Vacuums | Answered on Nov 14, 2019

Hi my Dyson v6 is not charging it shows a blue light when we put it on the charger but in a few minutes the light goes off please help

Dyson DC44... | Answered on Nov 09, 2019

Unscrew this one screw to do it. wiggle the loose bit. until you can fit a flat head screwdriver into the gap the catch fits into . Dunt the bit out. Screw back into place. Push the catch in from the front until it clicks. 7ca98fa9-c03c-4ffb-ba67-ae98528a7147.jpg

Dyson DC07... | Answered on Nov 08, 2019

If it is pulsating, it needs to be tuned up. No power, replace battery.

Dyson Vacuums | Answered on Nov 04, 2019

Hi there, it's Jack at Dyson.

The filters in our handheld machines should be washed at least once a month using cold water without detergent. However, they should always be allowed to try completely before they're replaced, which may take at least 12 hours. It can help to place the filter somewhere warm - for example, by a radiator, or in an airing cupboard.

Unfortunately, if you have used your machine with a wet filter in place, this is likely to have caused damage to the motor. Using your machine with a wet filter will also have voided the machine's 2-year guarantee.

I would encourage you to get in touch with us directly so we can confirm which replacement parts you may need to get the machine running again. You can reach our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Dyson DC35... | Answered on Nov 02, 2019

Odds are it's overheating and can't breathe. Check for clogs in the wands (they are very thin in diameter). They can also clog in the lower hose and/or the long hose you use for attachments. If all that is clear your filter could be clogged. But it definitely sounds like it's overheating.

Dyson Vacuums | Answered on Oct 29, 2019

If you are having battery issues you'll either need to replace the battery or the charger. If it is still under warranty contact dyson and they will walk you thru how to replace the parts you need. The batteries on these in my experience go bad fairly often. I throw quite a few dyson rechargeables away per month where I work.

Dyson Vacuums | Answered on Oct 29, 2019

Most of the time when I run into this problem it means there is a malfunction in the actual unit itself. More than likely you will need to replace it.

Dyson Vacuums | Answered on Oct 29, 2019

you unscrew that side of the ball by turning the purple middle part until it comes off. Twist off the filter .

Dyson Vacuums | Answered on Oct 24, 2019

You need a vacuum with an adjustable height powerhead, and also suction control. Dyson has neither

Dyson Vacuums | Answered on Oct 24, 2019

You say the floor tool keeps shutting off. The key question is: what do you have to do to get it going again? There are electrical connections at both ends of the hose, and poor contact there can cause the tool to work intermittently - in which case you will find that just moving the hose will cause the tool to switch on and off. You can't do much about these connections other than have a look to see if they appear damaged. Make sure the hose is fully attached at both ends. If this doesn't help, please post again giving more details.

Dyson DC21 All... | Answered on Oct 21, 2019

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