4215 all in one office yet. When making a copy

lift up your document feeder and check for something on the **** glass

open up the document feeder and clean the scanner glass.

Sometimes the feed rollers can get dusty or acquire other deposits on them that can cause a loss of friction, resulting in feed problems. You could try cleaning them to see if it would help. Here's the instructions:

Cleaning the Rollers

Post back your results and good luck.

have you watched the paper going through the doc feeder are thay goning one by one or is it pulling more then one. try making a copie withe 4 sheets does that work. if not open cover of doc feeder clean rollers. serperation pad. ( pad would be twrods the top of the cover )
C.W.H.

The papers you are sending go into the front feeder with the copy facing the back. Then just punch in the fax # and press start.

did you put the originals page(s) in the machine FIRST to fax, then enter the number then press start?
If you enter the phone number 1st BEFORE putting your originals in the feeder, the machine thinks you want to make a copy.
The FAX Mode is the setting for incoming faxes.
Try that and let me know if it works.
There should also be a button called "Hook" or "speaker" or something that you hit and you will hear the dial tone.
Once you hear the dial tone, you can dial the number, (make sure the pages you want to fax is in the feeder.
Once you hear the fax high pitch noise, hit the start button.
Hope this helps.
Let me know if it does and also remember to leave a feedback and rating if I have helped you.
Thanks and good luck.
Mac =)

change a paper size in the fax setup

You may have a really tiny paper jam. You need to open up unit to get access to feeder properly. Use a torch, jams can be so small you can miss them. cheers lilacgerry

look in or around scanner area to see if there is any foriegn material trapped in paper handling area.

This is area where the original document feeds through

try to open your fax machine ang check paper feed gear maybe 1teeth of gear is broken..or maybe your machine incountered feeding timing error.