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Posted on Aug 26, 2008
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My General Delivery password is invalid.

I am having major issues with my phone system! My General Delivery password is invalid. I have tried to reset a mailbox password, and it does not work. Any ideas?

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  • aliella Aug 27, 2008

    Thanks! I guess my problem was trying to remember what mailbox number my general delivery box was. But I remembered and your solution helped. Thanks!

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  • Master 326 Answers
  • Posted on Aug 27, 2008
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Joined: Dec 12, 2007
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Normal 0 To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

then

Normal 0 2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

  • Anonymous Aug 27, 2008

    glad to help and thank you for the rating

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Nortel phone - VM box locked contact admin - tried solutions & no luck
Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

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Jan 04, 2014 • Nortel T7316E 2-Line Corded Phone
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Oct 15, 2012 • NorStar M7310 Corded Phone
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Where did your assistant check the voicemail? In a TVA system, each extension VM password can be reset from mailbox 999. If you don't have that password, you would have to call your dealer/installer or check their notes. If you're trying to get to the General Delivery Mailbox, it's done from the Message Manager's mailbox (998). Again, it needs notes, but I think you can reset that password from MB 999.

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Wow. If your system is missing programming, the messages can get dropped into the General Delivery Mailbox (998). There are 2 passwords that are an absolute (well 3) nust to have, one for 998, 999 and the serial port master password. One will let you reset the other two, but the installer password on the serial port is not easily reset.

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May 20, 2010 • Panasonic KX-T7630 Corded Phone
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My phone is Norstar M7324. I can't get voicemails. I have customers called and left voicemails but I can't receive them. I use Feature 981 and it tells me no messages everytime. Any advise? Thanks.
Maybe the callers are leaving messages in the General Delivery mailbox? From your phone, dial Feature 981, when it prompts you for a password, press the button under "OTHR", and you will be prompted for the log. (The log is the mailbox and password combination for a mailbox not assigned to your phone.) If you use 2-digit extensions, the General Delivery mailbox is #10, for 3-digit extensions, the mailbox number is #100, and etc. The default General Delivery mailbox password is "0000". So, using 2-digit ext's, the log would be 100000, then press # or OK and you can retrieve the messages. Write back if you need more help.
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Mar 16, 2010 • NorStar M7324 Telephone
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That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.
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The general delivery mailbox could be the one thats full. try feature 981 press the othr soft key the display should say log:enter in 1000000 (the general delivery mailbox is 100, and defaulted password is 0000.) Hopfully the password wasn't changed
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Sep 17, 2009 • NorStar T7316E Telephone
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Cant access the general mailbox
How many digits are your extensions? 2 3 or 4?

WHat extension is the general mailbox?

Do you know which voicemail you have?
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Jun 16, 2009 • NorStar M7310 Corded Phone
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I am getting "invalid mailbox" when trying to reset password.
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Apr 23, 2009 • NorStar Meridian M7310 Phone
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feature 983 ... password 12000 or 1020000 generally. Hit mail box. enter mailbox #, reset password.
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Sep 11, 2008 • NorStar M7324 Telephone
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