Wont print and the remove input light is flashing, we have removed it as instructed and have gone through opening the front, waiting and then it prints one copy of one item, but does not print again.

Power on the machine, open the front hatch as if changing a cartridge. Remove all the cartridges, then lift the locking arm holding the print head in place. Remove the print head and wash under running warm water. Dry it with a soft paper towel and replace it and the cartridges in the printer. Close the hatch and wait for the machine to reset. Hold the resume button until the power light flashes twice - it will do a self clean and test print.

The Attention light is flashing red.
Solution The printer requires attention. Try the following:
* If the printer is connected to a computer, check the computer screen for
instructions.
* If you are printing a CD label on a CD/DVD, insert the CD/DVD holder in the
CD/DVD tray now.
* If you have a digital camera connected to the printer, check the camera screen
for instructions.
* If the printer is not connected to a computer, check for the following problems:
- Main cover open - Out of paper - Paper jam - Print carriage jammed or stuck - Print cartridge missing or inserted incorrectly - Print cartridge tape not removed - Incorrect print cartridge installed - Packaging materials are not removed * If you are unable to solve the problem by using the instructions above, turn off
the printer and unplug the printer power cord. Wait 10 seconds, and then plug
it in again. Turn on the printer.

Dis connect power socket, detach usb cable wait few minutes, connect power switch on printer, check for ready mode, still blinking, remove color/mono cartridges one by one verify,blink gone replace defective cartridge, if problem persists clean encoder strip,disc encoder & paper path sensor..Encoder:Disc encoder
Paper sensor location,sensor visible from backside

Good day!!!


please try to count the exact number of blinking lights to diagnose where the fault came from..

Also try to open the cover and look for any bulged capacitors on power supply board..

I hope this will help you :)
* Green Power light flashes- The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head.
* RED paper light is On- If the CD/DVD try guide is open, close the CD/DVD tray guide, load paper, then press the paper button. Your paper ran out or multiple sheets loaded at the same time . Load paper and press the paper butoon to resume printing.
* RED paper light flashes- Paper is jammed in the printer. Press the paper button to eject the jammed paper. If the light is still flashing , open the cover and remove all paper, including any jammed or torn pieces. Then reload paper and press the paper button to continue printing.
* RED Ink Light Flashes - One or more cartridges are low on ink. Check the message that appears on your screen to determine which cartridge is low, or follow the instructions in " Checking the Ink Supply". Make sure you have a replacement cartridge.
* RED Ink Light is ON- One or more cartridges are out of ink or not installed. If you have just installed a new cartridge, it may be incomaptible with the printer or incorrectly installed. Reinstall it or replace it with the correct cartridge
* RED Ink and RED paper lights flash alternately- The CD/DVD tray guide was left open when you turned on the printer or when printing on paper. Just simply close it/
* Green Power Light is Off; RED paperand RED Ink Lights flashing- Paper may be blocking movement of the print head. Turn off the printer, then open the cover and remove any jammed paper or other foreign objects. Turn the printer back on again. Or it may have an internal error. Turn off the printer, wait a few seconds, then turn it on again.

Welcome to FixYa!

Usually print head/carriage jam is caused by paper jams or previously cleared out paper jams that left a small torn paper inside the printer.

Turn off the printer by pressing and releasing the power button.
After the printer turns off, press the power button to turn the printer on again.
The printer might go through a warm-up period of up to 2 minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete. Then try to print a self-test page. If it is able to print, the issue is resolved. (See instructions at the end of this article on how to print a self-test page.)

If the printer does not turn off, clear any paper jam. Press the resume button on the printer front panel. If the paper jam does not clear, continue with this procedure.

Leave the printer turned on, disconnect the power cable from the printer, and then disconnect the USB cable from the back of the printer.

Push the two latch handles on the rear access door of the printer toward each other, and then remove the door. Please refer to the image below.


Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.
Remove the paper carefully. It is possible to damage the printer when removing paper from the front of the printer.

Reconnect only the power cable. If the printer does not automatically turn on, turn it on by pressing the power button.

Again, the printer might go through a warm-up period of up to 2 minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete. Then try to print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)

If the Power light is blinking and the print carriage is still in a stalled position, continue with this procedure.

With the printer turned on, open the printer cover. The print carriage might move into the access area automatically. Allow it to move to that position.
If the print carriage does not move automatically into the access area, turn off the printer by pressing the power button.

Disconnect the power cord from the back of the printer.

Looking in through either the ink cartridge access door or the output paper tray, make sure that no obstructions under or around the print carriage are blocking it from moving.

Make sure that the print carriage can move freely across the width of the printer by gently pushing the print carriage to the left and then to the right. Clear any obstructions.

Remove and reinstall the print cartridges. Make sure that it is properly installed back.
Close the printer cover and connect back the power cord.
Print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)

To print a self-test page, make sure the printer is turned on. The USB cable of the printer to the computer must be disconnected to make sure that we are isolating the printer problem.

Press and hold the Print and Cancel button at the same time. Make sure that the printer is loaded with paper. The self-test page will like the image below.


Keep me posted of your developments.
Thank you for using FixYa.
Jas247

Solution one: Turn the All-in-One off and on again Follow these steps to turn the product on, and then off again, to reset the print mechanism.

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn the product on again.
   NOTE: The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
4. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the issue persists , continue with the next solution.
• If the self-test report does not print , continue with the next solution.

Solution two: Clear any paper jam Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Step one: Remove any loose paper Remove any loose paper from the input tray and output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear a paper jam from the front of the product can damage the print mechanism. Step two: Clear the paper jam from the back of the All-in-One Use the following steps to check for and remove jammed paper from the back of the product.

1. Press the Power button ( ) to turn off the product.
2. Disconnect the USB or Ethernet cable from the back of the product.
3. Disconnect the power cord from the back of the product.
4. Remove the rear door. Push the door latches toward each other, and then pull the door away from the product. Figure 1: Remove the rear door Illustration of removing the rear door
5. Gently pull the paper out of the rollers. CAUTION: If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
6. If you are printing labels, see if any are missing from the label sheet. If any labels are missing, find them inside the product, and then remove them carefully.
7. Reattach the rear door. Gently push the door forward until it snaps into place.

Step three: Clear the paper jam from the front of the product Follow these steps to remove the paper jam from the front of the product.

1. Open the cartridge access door. Figure 2: Open the cartridge access door Illustration of opening the cartridge access door
2. If you find paper jammed in the product that cannot be removed through the rear door, gently remove the paper through the front of the product.
   NOTE: Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
3. Close the cartridge access door. Figure 3: Close the cartridge access door Illustration of closing the cartridge access door
4. Reconnect the power cord to the back of the product.
5. Press the Power button ( ) to turn on the product.
6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the issue persists , continue with the next solution.
• If the self-test report does not print , continue with the next solution.

Keep in this LINK.

Check the following:
Make sure you have removed the seal on each cartridge.

Turn of Printer, open all shutters, front and back and close them firmly, firmly.

Make sure there is no paper jam.

Usually these are the immediate causes of this kind of scenario.

Then try to print again.

Please find below the section in the user manual for the printer that tells you what the lights mean. Hope this helps.


Sometimes the lights on the printer signal a problem:

Both lights are off

• The printer is turned off. Press the power button. If you still don’t see the glowing green light, make sure the printer is plugged into a power outlet and that the outlet has power.

Both lights blink
• Paper may be jammed in the printer. Open the front cover and remove any jammed paper. Close the front cover and turn the printer off, then on again. Go to “Clearing a Paper Jam” on page 67.

• The cartridge cradle may be jammed.
Close the front cover, turn the printer off, then on again.
The power light blinks, and the resume light is off
• This is normal behavior when the printer is receiving data, printing, or waiting for ink to dry.

The power light glows steadily, and the resume light blinks
One or both of the inkjet printer cartridges may not be seated properly, or you may have forgotten to remove
the tape from a new inkjet printer cartridge. Open the front cover. Remove both inkjet printer cartridges. Holding the black plastic sides of the inkjet printer cartridge, check to be sure the tape has been removed from the print head. Then replace the inkjet printer
cartridges in the cartridge cradle. Make sure each inkjet printer cartridge is pressed all the way into the cartridge
cradle. If an inkjet printer cartridge feels at all loose, it is not properly seated. For instructions, go to “Insert Print Cartridges” on page 5.

• The front cover may be open. Make sure it is closed.
• There may be no paper in the lower paper tray. Load paper.
• The printer may need to reset. Press and release the Resume button.
• Your computer may be low on memory. Try restarting it.
• Turn the printer off, then on again. (This resets the printer.)
• Repeat the printing process.
Sometimes problems disappear when you try to print your document again.
• Printing problems can often be caused by errors in your applications.

If you can print from the SimpleText or TeachText application but not from another application, it’s probably a problem with that application. Contact the publisher of that application for help.

• Restart your computer.

1. Turn the power OFF.
2. Open the front cover.
3. Turn the power back ON. The print cartridge carrier should move to the install position located in the middle of the printer.
4. If it does not, close and reopen the cover:
5. Remove the color print cartridge.
6. Close the cover.
7. If there is no error indicated by flashing lights, the color cartridge has short-circuited.
8. However, if you continue to get an error, repeat steps 1-3, and then go to step 9.
9. Remove the black print cartridge and reinsert the color cartridge.
10. If there is no error indicated by flashing lights, the black cartridge has short-circuited.
11. If you continue to receive an error in both cartridge scenarios, both print cartridges have short-circuited.