Tl;dr: Hold power buttons for 20 seconds until it turns off, then turn it on again. If that doesn't work then follow the other steps.
Tl;dr: Hold power buttons for 20 seconds until it turns off, then turn it on again. If that doesn't work then follow the other steps.
Oops, double posted. I had the same problem as you and turning it off and on again worked, there's probably no need to update the firmware.
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Hi,you need to rest your mp3 player...
How to Reset a Sansa Clip
The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.
Instructions
Complete Reset
Turn Sansa Clip on. Press the "Menu" (home) button.
Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."
Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.
In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."
Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
Resetting a Frozen Sansa Clip
Push the power button up and hold it for 20 seconds. Release it, then turn it on again.
Go to the Sansa website and download the "Sansa Firmware Updater."
Select "Run" when the updater installs. (Installation will take less than two minutes.)
.
Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.
Tips & Warnings
How to Reset a Sansa Clip
The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.
Instructions
Complete Reset
Turn Sansa Clip on. Press the "Menu" (home) button.
Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."
Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.
In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."
Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
Resetting a Frozen Sansa Clip
Push the power button up and hold it for 20 seconds. Release it, then turn it on again.
Go to the Sansa website and download the "Sansa Firmware Updater."
Select "Run" when the updater installs. (Installation will take less than two minutes.)
.
Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.
Tips & Warnings
You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.
Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.
You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.
Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.
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