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Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong.
If you are hearing a clicking or buzzing thencheck out the last two tips.
If your refrigerator is running but warm, then...
Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...
its the compresor packed up,,,if this compresor is not pumping freezer gas around the pipe work the freezer wont work sorry but a new compresor is not a cheep thing to have fitted as it will need a re-gas as well
ambient temp 10/35 degrees C.not in direct sunlight,
did you use a level to make sure that it is level in all planes,just to make sure all the door seals are tight,
(look along the seals to make sure)the unit should be left on for at least 24 hours in its chosen position with the doors shut,then check temp,it could take another 12 hours to settle down once loaded.Also make sure that its not touching the wall cuts down on vibration.
once checked,if still not right call samsung..they are good.
Often you can unplug it overnight and it'll melt out, correcting the problem for some time. The electric element might be burned out, although I'd suspect the defrost timer. It's usually located behind the unit, near the bottom. Often all you will see is a 3/4" hole in the back plate with a flat screwdriver slot. Turn it (only turns one direction) with a flat screwdriver, and all will work fine for some time (usually). If not, standard procedure is to replace the defrost timer assembly, as the clock motor has likely gummed up. Maybe available at http://www.repairclinic.com, or a local appliance repair shop. They're often generic, as in not specialty oem specific.
Sounds like a blocked defrost drain. By "American" I presume you mean side-by-side.
I had a similar problem with a freezer-on-top style Samsung. The solution to that was to defrost the freezer, remove the false backing plate in the freezer (required removal of the ice cube tray. the panel just pops out with a bit of pulling). The drain hole beneath the freezer coils was blocked with ice. This drain passes down into the fridge and then out the back of the fridge into the evaporation pan next to the motor. There is a collector pan under the freezer coils, this and the drain hole were filled with ice. When the freezer goes into its self-defrost cycle the water collects here and then overflows into the fridge.
I removed the ice with hot water/vinegar mixture (so it doesn't re-freeze immediately) and simultaneosuly used a bit of chiselling with a screwdriver to clear the drain plug. I did this from inside the fridge working up the drain hole into the freezer. The whole job took about an hour.
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