20 Most Recent Kenmore 16.7 cu. ft. / 473 liter Upright Freezer 23725 Questions & Answers


I looked at the BACK at the bottom underneath of my Sears Kenmore frost free upright freezer and what was causing the ice buildup was very simple. At the factory, the assembler looped the little hose too high and when the water went into the hose it could not get out due to being too high in one spot! An ice dam will form, blocking ALL water coming through
and freezing up any more water coming down giving you a HUGE wad of ice that is scary!!! I just removed the screw holding the loop that holds the hose and put a bit of warm water down the little hole on the INSIDE (Behind the grate) to melt the remaining ice in the tube.You need to take out 4 screws and remove the grate to see this. I could not believe that this was the problem! I haven't had any ice build up since.Now don't tear your freezer apart before you try this trying to fix the compressor, thermostat etc. It may be the only thing wrong with it!

Kenmore 16.7 cu.... | Answered on Apr 04, 2016


The drain should be center of back inner freezer wall directly under the evaporator. That's if its a Frigidaire product.

Kenmore 16.7 cu.... | Answered on Jul 06, 2014


  • Hi Martin,the most likely problem is the compressor is faulty.Check if it is getting very hot by touching it.It could also be a refrigerant problem or a faulty thermostat.

Kenmore 16.7 cu.... | Answered on Jun 09, 2014


If it says OFF on the display, have you got a manual to say how to put it back on?

Kenmore 16.7 cu.... | Answered on Jun 08, 2014


kenmore elite, alarm kept going on and b flashed on and off. I finaly figured out on bottom of freezer there is a battery door open it and change 9v. thats it,

Kenmore 16.7 cu.... | Answered on Feb 18, 2013


First unplug Freezer and look for dust on the Heat Exchanger Coil blow it out and then remove all old ice for inside or Freezer plug it back up and if the round looking tank get hot it need some freon call a service person or learn how to do but this danger thing if you not a tech.

Kenmore 16.7 cu.... | Answered on Oct 23, 2012


Check the door sits straight and square on the front. You can "adjust" with the heel of your hand to make it sit flat against the frame. Even a poor seal shouldn't make frozen food thaw - check and clean the condenser and fan

Kenmore 16.7 cu.... | Answered on May 10, 2012


check the gasket around the door very likly that the door gasket has a gap or is not mounted so that will make the freezer run all the time,

Kenmore 16.7 cu.... | Answered on Sep 02, 2011


Try turning the temperature control to off, unplug the electrical power cord from the power outlet, defrost the appliance, clean the condenser, plug the power cord into an electrical outlet, set the temperature control to a low setting, lay a thermometer in the freezer for a few hours and see what happens to the temperature in the machine.
Check the integrity of the seal of the door gasket by seeing how the door seal will hold a slip of paper in various locations along the freezer door gasket. A loose hold on the slip of paper shows an area where hot moist air can get into the freezer and cause ice build up.

Kenmore 16.7 cu.... | Answered on Aug 29, 2011


Hello, The unit is freezeing because you are having a fault when the unit is trying to go into its defrost cycle. Click this link http://c.searspartsdirect.com/lis_png/PLDM/R0303508-00003.png you would have to perform a continuity test on parts 20 and 14 using a multimeter to see which of these two is at fault. Usually it is part 20 which is the defrost thermostat that causes this issue in the unit. If you do test both of these parts and both do have continuity message me back for further diagnosis. Thanks I await your reply and please also remember when our chat has fully concluded to rank how this opinion has helped in your appliance situation it allows me to continue helping others in similar situations in the future. Thanks
Rick

Kenmore 16.7 cu.... | Answered on Aug 23, 2011


just dont put it in the stupid freezer

Kenmore 16.7 cu.... | Answered on Aug 10, 2011


It has a clogged drain tube and bottom trays is already full.
De-clogged it using a solid wire, match enough to penetrate the drain tube.
Insert solid wire slowly to the drain tube, back and forth.
Put water to clean and rinse drain tube.
Regularly check drain tube for clogged and tray for full water.
Good luck.

Kenmore 16.7 cu.... | Answered on Jun 28, 2011

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