Refurbished Dell Optiplex GX280 with DVD/CD-RW Drive will not recognize blank CDs in order to burn music. I was told by the seller that I had to purchase burn software. (I also had to purchase CinePlayer DVD Decoder from Roxio in order to get the drive to play a DVD, although the seller did not mention it.) I tried to burn a Music CD in Windows Media Player 11. It would not recognize that a blank CD had been inserted. I had Roxio Creator MyDVD Combo LE on the PC I am replacing, so I installed it on the GX280, but Roxio does not recognize blank CDs either. IE8 was getting an add-on error for DLA too, so I uninstalled the Roxio software. I could buy Roxio Burn, but will that solve my problem? Microsoft says it will solve the IE8 compatibility issue, but will Roxio Burn recognize blank CDs on this drive? The drive is identified as DVD/CD-RW Drive (D). The Hardware properties state SAMSUNG CDR-W/DVD SN-324S but the type says DVD/CD-ROM drives. When I troubleshoot, only CD-ROM options are presented. The Recording properties state CD recording is enabled on the drive. Is this really a Combo Drive or am I only allowed to read CDs? What do I have to purchase to record music to a blank CD?

The windows might be corrupted. You could try editing the windows registry. here are the steps:

In order to delete upper and lower filters you're going to have to edit the registry. The usual cautions apply. If the registry is not edited properly your whole system can crash.

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-
BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

last option, you could try installing imgburn. here's the download link: http://www.imgburn.com/index.php?act=download

If nothing happens, your dvd drive is bad.

Good Luck,

Ryan