My VIP722 DVr keeps showing that I have a complete loss of signal. This goes for awhile and can receive no HD channels. By going to DVR I can then go to guide and get SD channels only. But then after awhile I can get HD channels and everything is fine for a while. Then no Hd channels again. All our DVR records auomatically record on HD so when signal out nothing gets recorded. Very annoying. Dish wants me to take out a service plan. Funny this happened right after signing up for free dish for life. Have been a customer for aprox 14 years. Do they just want me to pay more money because they've given me free HD for life?

Hi there! My name is Kimberly and I forma part of the Social Media team with DISH. I apologize for the delayed response and for the inconvenience you have experienced. It is my pleasure to assist you. At times when you are experiencing signal loss there may be lots of things that could be causing it, for example: bad weather, mis-aligned dish, lose connection, or bad receiver. You can follow this link http://www.mydish.com/support/complete-sig-loss?WT.svl=gsearch_results to help you troubleshoot the issue. If you need further assistance please feel free to contact me directly at [email protected]
Kimberly Escobar
Social Media Representative
DISH L.L.C

Charter was out and changed modems, after that I noticed we lost signal.

Guest,

Are you still having problems with your DVR receiver? Try unplugging the receiver for 10 seconds and plugging back in. The receiver will reboot and acquire satellite signal. If this doesn't fix the problem there may be an issue with the receiver. I hope this helps.

Ray Calo
DISH Network

lumaes200,

You have indicated that you have a 622 DVR receiver, since this is where your posting was found. When you trying any of the DVR functions on the remote, do you get an error message (024 or 311) indicating that the function is not available at this time? If not, try unplugging the receiver for 10 seconds from the electrical outlet. This will reboot the receiver and re-acquire the satellite signal. Once the picture returns, try the DVR function. If the problem continues, please call 1-800-333-3474; we may need to replace the receiver. I hope this helps.

Ray Calo
DISH Network

The problem could lie in youir HDMI cable, this is a common issue. if you swap HDMI cables and still have the same problem then bypass your A/v rec and connect your 622 direct to your tv and see if the problem persists, it it does, then your DVR needs to be replaced, you can call dish for addition troubleshooting if it is in fact your DVR.

The Sony RM-YD029 Remote control will work with the Dish Network VIP722 DVR HD Satellite Receiver, but the Dish Network VIP722's Primary remote address must be set to 1.

The procedure below will allow Sony RM-YD029 remote control to operate Dish VIP722.

Using the Dish Network Remote Control -
1. Press menu 2 times to get to system info page
2. In the system info page the primary remote address is in a white box (bubble) followed by a Green TV (1)symbol that says IR and indicates you the channel your remote control one is configured. The Sony RM-YD029 will work when this primary remote address number (in the white box) is set to 1.

If the Primary Remote Address of your VIP722 Remote control 1 is not set to channel 1, here is how to change it:

1. While displaying the system info page, press and hold the SAT button on your dish network remote until all other modes are flashing, about 3 seconds.
2. then press the '1' button on the numeric pad of your dish remote
3. then press the '#' button on the numeric pad of the dish remote
4. then press the 'record' button (red dot button - stores setting)
5. At this point you should see a number 1 in front of the primary remote address on the dish system info page

Ensure you enter the corresponding IR code into your Sony remote control per the instructions in the manual or Sony's web site. My 722 works with Sony IR code - 01775.

Your DVD player should connect to your TV, not the DISH DVR. Is the Yamaha some sort of receiver or something similar? If so, it should plug into the TV as well. The DVR just provides a signal to your TV, just like the other two components. On the back of your TV there should be other connections to plug into like HDMI1, HDMI2, AUX1, etc. You select which input you want to view using your TV remote. For example, if you were watching a DVD, you turn on the DVD player. Say it was plugged into AV1 or something similar on the back of the TV. With your TV remote, select which input you are using...that way your TV receives the signal from your DVD player and nothing else.

The short answer is that you have a corrupt hard drive and the receiver needs to be replaced. Thanks for using Fix Ya.

call tech support & ask them to hit your box to reset it, in the meanwhile unplug it for 15 seconds

Have questions about your upgrade? We've got the answers. What do I need to do to receive my upgrade? Nothing! Just make sure your DIRECTV HD DVR is continuously connected to your land-based phone line and you will receive the upgrade automatically. When will I receive my upgrade? The 6.3 software upgrade will roll out over a period of several weeks. Customers with more than one DIRECTV HD DVR may receive their upgrades at different times for each receiver. We appreciate your patience while we deliver these new and improved features to eligible DIRECTV HD DVR customers nationwide. Are all DIRECTV DVRs receiving this upgrade? No. DIRECTV DVR models SONY SAT-T60, PHILIPS DSR6000R and HUGHES GXCEBOT will not receive the 6.3 software upgrade. Other models received a similar upgrade, 6.2, in the past. I have a DIRECTV R10 DVR with 6.1 software. Will I receive this upgrade? No. The 6.1 software on the DIRECTV R10 DVR already includes the 6.2 features such as folders and faster menu scrolling. Will any of my DVR settings be changed as a result of the upgrade? Yes, some of your settings or preferences will be changed back to the factory default settings as a result of the upgrade. These include: "Favorite Channels," "Channels You Receive," "Spending Limits," "Clear Channel Banner Quickly" and "Dolby Digital" recording and output. To change Channel Banners, Channels You Receive and Favorite Channels preferences: 1. Select "Messages and Setup" 2. Select "Settings" 3. Select "Channels" To change Spending Limits: 1. Select "Messages and Setup" 2. Select "Settings" 3. Select "Parental Control" To change Dolby Digital Settings: 1. Select "Messages and Setup" 2. Select "Settings" 3. Select "Audio" 4. Select "Dolby Digital" and "Digital Output" Will I be charged for this upgrade? No. We're upgrading your DIRECTV HD DVR as part of your normal DIRECTV® DVR with TiVo® service at no additional cost. What happens if I don't have my phone line plugged into my DIRECTV DVR? You will not be able to receive the upgrade if your DIRECTV DVR is not connected to your phone line. To install the upgrade, your receiver must successfully make a call to our servers. How will I know when I have received my upgrade? You'll receive an on-screen message the first time you visit DIRECTV Central after your upgrade is complete. It will also appear in your Messages section. You can also check your System Information screen to find out which software version you currently have. Will the download delete any of my currently saved programs? No. All of your saved programs will still be there for your enjoyment after the installation. Once your upgrade is complete... How do I activate the Grouping (folders) option? 1. Go to your Now Playing List. 2. Press Enter on your remote control. 3. Change groups to ON. SHORTCUT HINT: While viewing your Now Playing List, press number 2 on your remote control and your Now Playing List will change from the GROUPS view to show each individual recording. Press 2 again and it will switch back to the GROUPS option. How do I sort alphabetically instead of by date recorded? 1. Go to your Now Playing List. 2. Press Enter on your remote control. 3. Change sorting option to Alphabetical. SHORTCUT HINT: While viewing your Now Playing List, press number 1 on your remote control and your Now Playing List will change from alphabetical to date sort. Press 1 again and it will switch back to alphabetical sort. Some settings will restore to factory defaults when the new software is download