20 Most Recent DISH Network ViP622 DVR DTV Receiver / 180-Hours Video Recorder Questions & Answers

i think this was a software issue, hopeffully its been resolved by now??

bennoanddash

With all receivers, depending upon the type cable going from the receiver to the TV, the TV is set either to a channel or an input setting (if using any cable other than a coax cable). I hope this helps.

Ray Calo
DISH Network

I had the same thing happen with my vip622 dvr, the fan ran constantly and the green light would flash...and no picture...well..I read through some things..and found out to get this receiver running correctly, you have to put it on a stand alone shelf with nothing on or around it..a milk crate underneath the table I have my TV on seems to have worked..for some reason this box can not be in an enclosed area...at all...having it sit all alone seems to be the only solution...I had to get a new HDMI cable to make it reach...but things seem to be fine now...(cross the fingers)!

Please make sure the receiver is plugged directly into the wall, bypass any power strips. Make sure the remote has fresh batteries inside, press and release the SAT button and then press the select button. If the remote is not working, go to the receiver and try the select button and try to channel up and down. If you have any further DISH questions please e-mail me: [email protected]

I have the same issue and find it unbelievable that the Dish Network DVR is so noisy. It's virtually a deal killer, except now I have the damn dish on my roof. Why can't Dish commission a better quality product?

Hi my name is Mike Houston of DISH Network and Isee where the picture froze and then went black. If you have done a Hard Resetand allow it to power back up, after 10 minutes you do not have anything comeon the screen I will need you e-mail me with your account number or phonenumber. [email protected].

There is a difference in the PPV movies and the On Demand movies. You can only watch the PPV movies at certain times. If you purchase them and it has already started, you will not be able to watch it until the next start time. Or any start time thereafter for a period of 24 hrs.

This sounds like it is related to your inactivity standby settings. You can resolve this by pressing menu, select preferences and the updates you can change the inactivity duration to a more suitable time frame.

hi zackmann37! I will be glad to assist you on this issue. 1st lets try to isolate the problem, unplug the power of you dvr receiver from the power strip or surge protector and leave it unplug for 1min. after 1min, plug in directly to the power outlet not on the power strip or surge protector. Why? some of the power strip does not give the 100% current needed by the dvr system thats why its malfunctioning, it gives the 100% power voltage but not the 100% current. then let the dvr reboot by itself once its rebooting you will see attention 015 then it will go on a progress until it download the programming guide and you got you tv shows, observe it until the next morning, leave the dvr plug in directly to the wall, now before you sleep, turn off the receiver by pressing the power buttonon the remote to turn off the green light. once you wake up in the morning, press the power button and the green light and the amber light will turn on and it will show your program, but if the problem still exist, you need to call on 1-800-333-3474 talk to dish tech support and tell them that you need a replacement receiver, you have a dvr lost of function. pls feel free to get in touch if you have any query

I'm having the same problem

Contact Dish Network tech support. If they can not fix it for you over the phone then they will send you a free replacement. Hope this helps.

Hi! I am sorry to hear about the frustration that you experience from the tech support of dish network. If you already talk to this guys for 90 minutes do different troubleshooting steps, Did they ask you if your receiver is plug in to a power strip or surge protector? If your receiver is plug in to a surge protector or power strip, please unplug it from the surge protector or power strip for 1minute. then plug in directly to the power outlet. Sometime the power strip or surge protector dont give the 100% current needed by the dvr. just to isolate the problem, connect the dvr to the power outlet and plug in after 1 minute. if the receiver dont boot up it just turn on the green light and turn off by itself. there is a problem from the power supply of the dvr. just in case it turn on and it shows attention 015, press the menu button on the remote and it will show the main menu, press 6,1,1 on the remote and it will go to point dish,once its on point dish, selct check switch, then on the next page selct test, it will run the test up to 1 of 3 or 4 it depends on the condition of the sat dish, once its done, it will show the installation summary screen, it should show the 3 sat or 4 depends on how many you have, ex, 119, 110, 129, or 77, 72, 61.5, once all sat are all ok, selct done, then select done on the point dish and cancel all the way out of the menu and you will see attention 015, it should finish the progress and download the programming guide, and it should show a picture on the tv screen, just in case the problem still exist, call 1-800-333-3474 and ask for a supervisor and explain to the supervisor that you talk to the tech for 90 minutes and also tellthe sup that you did the troubleshooting step that i mention to you but the problem still exist.. the problem is with the dvr, pls feel free to get in touch if you have any query..

John Warner,I can definitely understand the concern with the hot receiver. Make sure it is in an open area with good airflow, and nothing is on top of it. If it continues, or if you notice any errors about the receiver overheating, a replacement may be needed.You can reach me directly at [email protected] if you would like it replaced!Tommy FaustDISH Social Media Representative

Replace it with an other one.

Hello, Pboos589!I'm sorry to hear your hard drive failed. I would be happy to get you the information you need. Replacements can be done by contacting us at our main line: 1-800-333-3474. You can also reach out to me at [email protected] if you would like me to get that taken care of.Replacements generally have a cost of $15 for S&H, and may have an additional cost if purchased and not under any warranty. We do offer a warranty service called Protection Plan which is $7 per month and covers purchased and leased equipment, as well as covering S&H and reducing the cost of technician visits.Please let me know if you have any questions.Tommy FaustDISH Social Media Representative

Debra Beuthling-Gentry,I would be happy to provide more information on this, though I just need a bit more information. It sounds like the receiver is in dual mode since both lights are on. What exactly is happening on the second TV? Is it a blank screen with no picture, or is there a message that pops up? If it's a blank screen with no picture, try putting the TV itself on Ch. 60 or 73 and see if anything changes.Tommy FaustDISH Social Media Representative

Deborah Haviland,I can understand the concern with that receiver not doing the 2 recordings. There isn't a specific setting that stops it, so the receiver itself may be having trouble. Unplug the receiver for 10 seconds and plug it back in.If the problem persists we would have to replace the receiver. If you can send me an email at [email protected] with the account or phone #, I can definitely check into that with you.Tommy FaustDISH Social Media Representative