The
power module has a safety feature inside that protects the product
during a power surge. If you experienced a recent power surge, the power
module might need to be reset. Use the following steps to reset the
power module.
-
Unplug the power supply from the rear of the product.
-
Unplug the power cord from the electrical outlet, power strip, or surge protector.
-
If the product uses a power module with a detachable power cord, disconnect the cord from the power module.
-
Wait 15 seconds.
-
Reconnect the power cord to the power module.
-
Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector.
-
Check to see if the power module has an LED.
-
If the power module does not have an LED, continue to the next step.
-
If the power module has an LED, check to see if the LED lights up.
-
If
the LED does not light up, contact HP to replace the power module. To
buy a compatible power module, right-click the following link,
How to Buy HP
, and then click Open in New Window
.
-
If the LED lights up, continue to the next step.
Step two: Test the power on the All-in-One
Follow these steps to test the power on the product.
-
Reconnect the power supply to the rear of the product.
-
Press and quickly release the Power button (
) to start a Power On/Off cycle. Do not hold the button down.
Figure 1: Press and quickly release the Power buttonprinter will not come on when pushing the power - c01896071.gif"/uploads/images/cprinter will not come on when pushing the power - c01733891.gif alt="c01896071.gif" class="h_mi" />
If
you press and hold the Power button too long, the product might printer will not come on when pushing the power - c01602202.gifthen off without restarting. If this happens, press and quickly
release the Power button (
) again.
-
If these steps resolved the issue
, there is no need to continue troubleshooting.
-
If the issue persists
, see the next step.
Solution four: Test the power with a compatible power cord from a different product
If you have another available power cord that is compatible with your product, use the alternate cord to repeat the steps in Solution three: Reset the power module and test the power
.
-
If the product turns on
with the alternate power cord, the original power cord caused the
issue. Contact HP to replace the power cord. Right-click the following
link,
How to Buy HP
, to buy a compatible power cord.
-
If the product does not turn on
with the alternate power cord, continue to the next step.
Solution five: Service the HP product
If you have completed all the steps listed above and are still experiencing a problem, service the product.
If
you need more help come back.
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