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HP Master
7,733 Answers
- Posted on Nov 18, 2010
Re: Hello, the printer keeps saying alignment failure...
Follow
these steps to reset the product. Make sure you connect the product
directly to a wall outlet and not a surge protector or power strip.
-
Press the Power button (
) to turn off the product.
NOTE:
The product might not turn off after pressing the Power button. Continue to the next step regardless.
-
Disconnect the power cord from the rear of the product.
-
Unplug the power cord from the electrical outlet.
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Wait 30 seconds.
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Replug the power cord into the electrical outlet.
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Reconnect the power cord to the rear of the product.
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) to turn on the product.
-
If these steps resolved the issue
, there is no need to continue troubleshooting.
-
If the issue persists
, see the next step.
Step two: Clean the electrical contacts on the printhead and inside the product
The
ink nozzles on the printheads might clog if you expose them to air for
more than a few minutes. The ink nozzles also might clog if you do not
use the product for long periods of time. Follow these steps to clean
the electrical contacts on the printheads.
CAUTION:
Follow these steps carefully to avoid damaging the sensitive electrical component
Make sure that the product is turned on.
Open the top cover of the product.
Press and hold the OK
button for five seconds. The carriage moves to the left side of the product. Release the OK
button.
Wait until the carriage is idle and silent.
Unplug the product power cord from the electrical outlet.
Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.
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