HP Officejet 6500 Wireless All-in-One InkJet Printer Logo
Posted on Oct 24, 2010
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Hi my HP printer fax was working fine but now I am getting a 351 error message I rang the fax print test and everything seemed fine there

2 Answers

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Guru:

An expert who has written 7 tips or uploaded 3 video tips

  • Master 731 Answers
  • Posted on Oct 24, 2010
Anonymous
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Guru:

An expert who has written 7 tips or uploaded 3 video tips

Joined: Feb 08, 2008
Answers
731
Questions
2
Helped
328728
Points
2071

Hi,

Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355

Definitions

  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.


Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Click here for instructions on enabling and disabling ECM (c00060802) (in English).
  • Try sending at a lower transmission speed.

Regards,
Riztech

Anonymous

Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Novelist:

An expert who has written 50 answers of more than 400 characters.

Governor:

An expert whose answer got voted for 20 times.

  • Expert 119 Answers
  • Posted on Oct 24, 2010
Anonymous
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Novelist:

An expert who has written 50 answers of more than 400 characters.

Governor:

An expert whose answer got voted for 20 times.

Joined: Oct 19, 2010
Answers
119
Questions
0
Helped
39442
Points
364

    1. On the product control panel, press the setup button (Hi my HP printer fax was working fine but now I am - c01661990.gif ).
    2. Use the right arroHi my HP printer fax was working fine but now I am - c01661991.jpgrc="/uploads/images/c01661991.jpg" alt="c01661991.jpg" class="h_mi" /> ) to select AdvancedHi my HP printer fax was working fine but now I am - c01335940.jpg> , and then press the OK button (c01335940.jpg ).
    3. Use the riHi my HP printer fax was working fine but now I am - c01335940.jpg (c01661991.jpg ) to select ECM , and then press the OKbutton (c01335940.jpg ).
    4. Use the right arrow key (c01661991.jpgOff , and then press the OK button (c01335940.jpg ).
    5. If the ECM is off try turning it back On
    6. Check All these other settings
    7. Press the Setup button c01661990.gif Go to Advanced fax settings and check if the Fax speed is set to medium

          Ad

          4 Related Answers

          Anonymous

          • 108 Answers
          • Posted on Feb 12, 2008

          SOURCE: HP LaserJet 1320 problem

          For this you first uninstall any previous Driver. Install the Drivers after restarting your system. After Installing the drivers connect the Printer. Note down now the Driver must be automatically work because HP1320 is a plug n play Printer. If not change the cable used to connect the PC with Printer and if the Printer is auto detected, you will be able to print the Test Page or any other page.

          Ad
          Ajkill

          Anand Kumar

          • 2035 Answers
          • Posted on Feb 02, 2009

          SOURCE: HP C7280 All in one wont send faxes

          First clear the fax memory and then go to go fax menu and then settings
          then DRPD set it 9600, and then try to send a fax ...

          Good luck...

          Anonymous

          • 2 Answers
          • Posted on Apr 18, 2010

          SOURCE: Can't get my HP j4680 to Fax or Scan.

          Hi Jelind

          This is the first thing to do to clear all the printer history. Go to the bottom of the thread.

          http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-and/Unable-to-install-HP8500-drivers/m-p/17...

          This is the second thing to do after you try to install and it tells you a section is missing from INF. There is probably a missing registery value for imaging device. It fixed my 309a issues. Great hardware-support a bit lacking.

          http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00035977&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

          sharpinjr

          Anonymous

          • 35 Answers
          • Posted on Mar 17, 2011

          SOURCE: SOLUTIONS FOR FAX PROBLEM COMM

          Try turning off ECM in the Fax Settings Menu.

          Ad

          Add Your Answer

          ×

          Uploading: 0%

          my-video-file.mp4

          Complete. Click "Add" to insert your video. Add

          ×

          Loading...
          Loading...

          Related Questions:

          0helpful
          1answer

          I am having trouble with the printer. The DR is working fine. It sounds like it is printing, however it does not. print. There seems not to be a problem with ink The printer is not printing. I...

          Definitely you have a problem with the printer.
          That will not prevent you from sending faxes out, but did you try to make a copy?

          If the machine sat idle for some time, the ink in the jets would have dried, but this will not generate any error messages.

          There are cleaning kits available, and they usually work.
          .
          5helpful
          1answer

          I keep getting error message 388 whenever I fax to any number. I have been able to receive faxes. My all in one is an HP officejet pro L7580

          Hi there,

          You probably need to run the fax test to check if the fax mechanism is working fine.

          Click on Setup Button ( ranch like symbol ) on the printer front panel.
          Scroll down till you find Tools ( press ok )
          Check for Run Fax Test ( Press OK )
          It will print the test results and everything should pass.

          To solve your fax issue, follow the steps below.

          Click on Setup Button
          Check for Advanced Fax Setup ( or Basic Fax Setup ) - Press OK
          Look for ECM ( Error correction mode ) - Press OK
          Turn the ECM OFF

          Try to send fax. It Should work.

          Regards,
          Ron


          * Please rate this solution with Thumbs up and Testimony to help us improve providing support
          0helpful
          1answer

          HP Photosmart 3110 All-in-one not printing black ink but colour

          have you found a solution to your black ink problem??? I am experiencing exactly what you describe, no error messages, I have reset the printer, alinged, cleaned etc but still not a single drop of black ink but all the colours are working fine. if you know what was wrong please let me know.
          R
          0helpful
          1answer

          Hp printer stopped printing with a "usb" error 237

          The remedy is to reinstall the driver for your operating system which will be available at the mfr support website.

          Also check the status of the USB on your PC by looking at the device manager.
          0helpful
          1answer

          HP Colorlaser CP2025dn PCL XL error Subsystem: KERNEL Error: IllegalOperatorSequence Operator: BeginPage Position: 14 Printer worked fine until I bought a new computer. Installed fine. ...

          This seems like a driver issue to me. Are you using the Universal, PCL5 or 6, or PS driver?

          If using PCL and are getting this error, try the Universal HP driver from the website. Likewise, if you are using the universal, try the PCL6 device specific driver.

          If this fails, let me know and I can assist further
          0helpful
          1answer

          Empty incoming faxes

          Hi,
          Check to make sure the ink is coming out of the cartridge as this often takes some coaxing with a new one. Take the cartridge out of the printer and dab the print head on a piece of paper and check to see if the print head leaves a mark on the paper. If you see 2 stripes on your paper it means the cartridge is okay. On the other hand, if there is no ink mark left on the paper it means that the ink is not flowing freely from the print head. In this case, fill a saucer or old coffee mug with hot water and place the cartridge in the water so that only the print head is submerged. Leave it for a few minutes and then dab it on the paper again to see if the ink is flowing.
          Please let me know if this is not what's causing the problem.
          Best wishes,
          Graemevm
          0helpful
          2answers

          Hp 5610 won't print

          If you need Vista drivers for your printer, go to HP.com to get them and see if that works.
          0helpful
          1answer

          HP Officejet D Series Multifunction d135 Error Message Interpretation

          Hi Sproutman.

          Please click on the web link given below and perform the steps provided in the web page to get the issue fixed.

          http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&lc=en&dlc=en&product=64986

          Click on the web link given above.

          Scroll down to the error code and read the error code.
          Not finding what you are looking for?

          1,015 views

          Ask a Question

          Usually answered in minutes!

          Top HP Office Equipment & Supplies Experts

          Cindy Wells

          Level 3 Expert

          6688 Answers

          k24674

          Level 3 Expert

          8093 Answers

          Grand Canyon Tech
          Grand Canyon Tech

          Level 3 Expert

          3867 Answers

          Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

          Answer questions

          Manuals & User Guides

          Loading...