I was going through the decalcifying process and the message "empty tray" displayed (Jura Compresso Impressa S8). I removed the tray, cleaned it, replaced it, but the message remains as "empty tray" and I can't get past this step. I've tried turning it off, replacing the tray, etc, but I'm stuck on this message and can't get past it.

Do you mean the Jura Impressa C65? If you are prompted to clean the machine, first touch and hold the Maintenance button for ~2 seconds. You will be prompted to empty the tray. Empty both the drip tray and the grounds container. Replace these. Press Rinse and place a container under the spout. Touch the Maintenance button again. Wait while the water flows into the container. When the water stops flowing, the LCD screen will change from "Cleaning" to "Add tablet". Open the cover of the filler funnel for coffee grounds and place the Jura cleaning tablet in the filler funnel. Close the cover. Touch the Maintenance button again. Wait for the Cleaning cycle message to be replaced by the "Empty Tray" message. Empty the drip tray and coffee ground container again and replace them. The coffee maker will be ready to use when you see Espresso Heating. The procedure for descaling is in the manual.

The instructions are available on the product site, https://www.shopjura.com/impressa-c65.html , under the Manuals tab. The current link is https://us.jura.com/-/media/global/pdf/manuals-global/home/IMPRESSA-C60-C65/download_manual_jura_C60-C65_ul.pdf?la=en&hash=A918AF729D1132A17AF6A80C45F95D8CCC692ACE&em_force=true . The section on cleaning the super automatic coffee maker are in chapter 5, which starts on page 30. The section on Cleaning starts on page 37. The section on Descaling starts on page 39.

I hope this helps.

Cindy Wells

You should Clean and dry the metal contacts on the back of the drip tray, ensuring that the gap between the contacts is clean and dry (if present, contacts not on all JURA models) Make sure that the plastic in between the contacts is clean

First you have to turn the machine off and then press and hold rinse buttom until you read empty tray and then follow the rest of the instructions. Good luck

try this:clean with brus two metal contact on drip tray

Had the same problem, i noticedt that there is a procedure to run decalcify anytime in the instructions book.

Turn off the machine, press Rinse button until it says Empty Tray then go go Step 2 in the instructions.

The connectors at the back have liquid on them use a lint free cloth to remove the liquid and the tray fault will go away. If you want to prevent this make sure that when you pour the water out the tray you pour it out the side not the back and this is how the liquid or debris gets stuck there

Most likely problem is over temp cut out switch. Small diode attached to the boiler to prevent damage during boil dry, or fault in the heating element itself. Difficult machines to repair and best handled by a service technician.

Make sure your water tank to fill, when you start the clean process, and the tray is empty and wiped down. Then add a 500ml container under the spout rather than let the water go into the tray.
Also if you have not serviced the machine for about 5,000 cups this can occur.

We have the S8 here at our office. Ran the cleaning cycle and "Clean Now" message was still on and beeping afterwards. Read the Feb 28 comment and carefully cleaned everything that had grounds stuck to it. Ran the cycle again and it worked. Thanks all.

If you have a rotarywheel; Press and hold to enter the menu, turn to Maintenance, select Decalcify unit; empty tray as requested, fill up 600ml water in a container. Disolve 3 Descaling tablets in the water, and then fill it in the watertank. Press Maintenance button and you`re off.

If you don`t have a Rotary; Turn off the machine and let it cool down for a while, then push the Rinse/Maintenance button for a few seconds; then you will get the message Empty tray. Fill the solution in the watertank and press button.

It`s important that you use the right amount of water, or else the process will "never" finish.