Yes ... it is not working or it is disconnected ... You have a serious defect somewhere.
Please, NEVER GET INTO WATER MORE THAN 105f ... and if it is at 105 ... limit your stay to 15 minutes ... Never put a kid into water that is more than 98. Modern hot tubs are not suppose to heat above 105.
not to mention it cost you a arm and a leg to heat that water ...
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