Error message ##357 - Office Equipment & Supplies

There is too little information to allow us to diagnose this problem. And by now, we suspect you have resolved it, one way or another. For others who may have similar problems, and not sure what info to provide, give us a call. We're Hanover Technical Sales, Inc. Kroy's premier dealer. Call (757) 357-2677 and ask for Don. Indicate that you got this phone number from FixYa.

Hi especially you will get this error-9-357, if the Black Toner Dispenser Broken.

The answer I found seems unlikely but please give this a try:
Solutions for : Black Toner Empty Message Related Fault Codes: 9-274, 9-357, 9-368, 9-400, 9-453

Solutions ranked by relevance:

1. Replace the Toner (Dry Ink) Cartridge
2. Power OFF, Wait 30 Seconds, Then Power ON

To investigate further please see this website:

http://www.support.xerox.com/support/docucolor-12/support/enus.html?operatingSystem=winxp&fileLanguage=en&&associatedProduct=fiery-ex12


Trust this is helpful. PLease vote to show your appreciation. :)

357 ASF paper feed (AP) position error
Cause: An error occurs at the AP positioning in the ASF (Auto Sheet Feeder) unit.
Solution: (1) To reboot, press [OK] button or turn off and then on the power.
(2) Replace the SHEET FEED ***'Y.
(3) Replace the SPCNT board.

Hi,
The error 9-357 normally refers to a toner issue.
This normally refers to a color/Black toner problem. Probably there is low toner sensor defect.
Check for the ink in the cartridges as well but before that try to vacuum and clean the toner dispenser. You must vacuum whole path which is used to transport the toner to developer unit.

9-357 Black Toner Dispenser Broken.

The service manual says this for ##357:
ASF paper feed (AP) position error.
AND ALSO:
##357 ASF paper feed (AP) position error
Cause: An error occurs at the AP positioning in the ASF (Auto Sheet Feeder) unit.
Solution: (1) To reboot, press [OK] button or turn off and then on the power.
(2) Replace the SHEET FEED ***’Y.
(3) Replace the SPCNT board.

That is a black toner empty message, If it is not ourt of black ink then the toner dispenser needs to be replaced.

If you dumped out the full waste toner bottle The gear that drives the gear on the waste toner bottle has broken off.

## 357 error is the ASF paper feed position error on the MP780.
I have the maintenance manual in pdf format I could email you, its a 5.6Mb file be warned :)
regards Paul
[email protected]