Try sewing instead of the embroidery feature.
If the stitching is messy, the machine needs to go into the shop for service by an authorized Brother dealer as the timing needs to be adjusted. Take a sample of the problem with you.
Testimonial: "This is very helpful. Thank you very much. I will try what you have suggested with crossed fingers!!!!!!!"
You will need to have your machne calibrated and the best person to do that would be your Brother mechanic,
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