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Disconnect the suction hose. While running, check the suction port if it works, by putting a piece of paper. If the paper is taken in, then it is oK. Now, check the suction Hose for breaks or opening before the suction head. Breaks or opening breaks the suction power at the suction head. Loose connection between the suction pipe and the suction port also must be check as this will also cause the same problem. You may need to replace the suction hose to correct this problem, Send us the e-mail and your vote if this solves your problem.
There must be a restriction or blockage in the carpet suction pipe. Look at the port where the hose connects to the machine and check for any accumulation of debris or blockage. The same motor drives both suction inlets so it can only be that there is an obstruction.
There must be a clog in either the hose, dirt inland by the brush roll, or bad filters. If you have suction at the end of the hose, then look lower all the way to the brush roll.
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