Hi. Just got a used DD dynamite plus works fine on hard floors but not on rugs. Is there a lever to switch from floors to rugs?

It might be that the new rug has a backing that is not as stiff a the other rugs which can cause a rug to bunch up making it hard to push the vacuum forward.

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your DC25 on this particular new area rug. As you've confirmed the vacuum works as normal on other rugs and hard floors, it doesn't sound like there's a fault with the vacuum itself.

As lightweight area rugs are not fixed to the floor, it's possible for the rug to lift and seal against the soleplate of the cleaner head, due to your DC25's powerful suction. As this will reduce the amount of airflow entering the cleaner head, you may need to use more push force than usual when vacuuming this type of flooring.

We would encourage you to check directly with the rug manufacturer, as they'll be best placed to provide information on correctly caring for this particular floor type.

If you'd like to discuss the issue you're experiencing with our experts, you're welcome to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

Hi Lee, it's Jack at Dyson.

DC24's cleaner head is engineered to adjust automatically when you move from one floor surface to another - there are no fiddly height adjustment dials or levers to adjust. When cleaning hard floors or delicate rugs, you can also use the silver brush control switch (next to the red on/off switch) to turn off the brush bar:



If the brush bar doesn't seem to rotate at all, you may need to reset your machine as shown in the video below. You may find it helps to press the red reset button with something like the eraser-end of a pencil. You should hear and feel a click as it engages:


If you find you still need further help after giving this a try, you're welcome to contact our experts directly for some troubleshooting advice. If a repair or replacement part is needed, we can also confirm if this is covered under your Dyson warranty. Just give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

DC24's brush bar is powered by its own motor. This means the brush bar can be turned on for carpets and rugs, and off for hard floors or delicate rugs.

To turn off the brush bar, just press the silver brush control switch located next to the red on/off switch. Press it a second time to turn the brush bar back on.



I hope this helps, but if you'd like any further advice you're welcome to contact our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC25 is engineered to adjust automatically to different carpet piles, without stopping to adjust any fiddly levers or dials. You can also turn the rotating brush bar off to clean hard floors and delicate rugs - just press the silver brush control switch next to the red on/off switch.

If you're having difficulty using your DC25 on a particular type of new carpeting, we'd recommend checking directly with the carpet manufacturer for their advice. They should be able to recommend the best way of caring for this flooring.

For any additional assistance from our experts, you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there,

To vacuum hard floors or delicate rugs, turn off the brush bar off using the silver brush control switch next to the red on/off switch. For further guidance on doing this, please refer to our Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/maintaining-your-dyson-machine/how-to-operate-the-brush-control

If you'd like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Are the rugs long haired or short haired? Most likely the suction is just causing the noise when it picks up the rug and the buzz saw could be the beater bar hitting the rug then. I actually own a DC14 and it does the same thing and the rugs like to be dragged along. Nothing really to fix this, just the way it is. You could try it with the beater bar raised and see how well it works then but this sounds normal.

Have a good day

bestdarngood

The suction is so great that it sucks up your carpet, then nothing works. I get my children to stand on the corners/edges of the rug so that it stays perfectly flat on the floor while I vacuum. Or, you can turn off the brush roller (set it to "hard floor" setting). Or, tip the vacuum cleaner's front up slightly while vacuuming, to reduce suction.