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ali hadavi Posted on Nov 11, 2018
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I have error 0xc19a0023 in my printer hp deskjet 3520.I replaced new cartridge but it isn't correct.What should I do?

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Jessica Michael

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  • HP Master 459 Answers
  • Posted on Nov 28, 2018
Jessica Michael
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1) Open the printer cover and wait till the carriage moves towards the middle.
2) Force press the printer's Power button to turn it off. Remove the power cord from the back of the printer.
3) Remove the print cartridges and place it on a small sheet with the nozzle plate facing upward.
4) Slightly wet a cotton swab with distilled water. Clean the face and edges of the face cartridges with the swab.
5) Wipe the underside of the print cartridge cradle walls using a swab. Reinsert the print cartridges.
6) Close the printer cover. Connect the power cord at the backside of the printer.

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Nov 22, 2008

SOURCE: HP DESKJET 1180C

HP Deskjet 1180c and1220c Professional Series Printer and HP Deskjet 9300 and 1280 Printer - Troubleshooting a Blinking Print Cartridge Light Introduction The Print Cartridge light continues to blink with both cartridges properly installed and the Access Cover (also known as the top cover or lid) closed. Instructions The blinking Print Cartridge light may be caused by a faulty cartridge, the plastic case of the printer being dislodged or slightly out of position (which prevents the Access Cover from seating properly), the Access Cover sensor (also known as the top cover sensor or lid sensor), or by the actuator on the Access Cover. Follow the steps below to resolve the issue.

  1. With the printer turned on, open the Access Cover. The carriage will move out of the capping station and stop at one of the cartridge status icons located inside the printer under the Access Cover. The yellow arrow on top of the carriage will point to one of the cartridge status icons to indicate a good, empty, or faulty cartridge. See Figure 1 below.
    1. If the carriage stops in the cartridge’s OK position, indicated by the happy face in Figure 1, continue with Step 2.
    2. If a problem is indicated with one of the cartridges, remove the cartridge and verify that the cartridge part number is correct. The black cartridge part number is 51645A and the color cartridge part number is C6578A or C6578D.
    3. If the cartridge part number is correct, clean the electrical contacts on the cartridge with a soft, lint-free cloth. Do not touch or wipe the nozzle plate.
    4. If a faulty cartridge is still indicated after verifying the cartridge part number and cleaning the contacts on the cartridge, replace the cartridge.
    5. After replacing the cartridge, turn off and then turn on the printer to clear the cartridge error from the printer's memory. If the cartridge error cannot be cleared, the printer will require repair. If the carriage stops in the cartridge’s OK position, indicated by the happy-face in Figure 1, continue with Step 2. NOTE: The printer checks the status of both print cartridges before printing. Both the black and color cartridge must be functional and installed in the printer in order to print.
    Figure 1: Cartridge status icons c00001225.jpg Icon/Drawing Problem identified by the symbol Solution c00001226.jpg The color cartridge is missing, improperly installed, defective, or the wrong print cartridge is installed. 1. If there is no color cartridge in the cartridge cradle, insert a color cartridge.

    2. If there is a color cartridge in the cradle, remove the color cartridge and firmly reinsert it.

    3. Check to make sure the color cartridge is appropriate for the printer.

    4. If the problem persists, replace the color cartridge. c00001227.jpg The black cartridge is missing, improperly installed, the wrong print cartridge, or is defective. 1. If there is no black cartridge in the cartridge cradle, insert a black cartridge.

    2. If there is a black cartridge in the cradle, remove the black cartridge and firmly reinsert it.

    3. Check to make sure the black cartridge is appropriate for the printer.

    4. If the problem persists, replace the black cartridge. c00001228.jpg The color print cartridge is running low on ink. Replace the color print cartridge with a new color print cartridge. c00001229.jpg The black print cartridge is running low on ink. Replace the black print cartridge with a new black print cartridge. c00001230.jpg None. The print cartridges are working correctly. None. The print cartridges are working correctly.
  2. Close the Access Cover and wait for the printer to initialize. If the Print Cartridge light is still blinking, remove the Access Cover by following the steps below:
    1. Open the Access Cover and hold it open.
    2. Dislodge the Access Cover from the hinges with a sharp blow to the hinge area of the Access Cover and then remove the Access Cover.
  3. Install the Access Cover by following the steps below:
    1. Align the hinges on the Access Cover with the hinge pins on the printer.
    2. Push down firmly on the Access Cover until the hinges snap into position.
  4. Close the top cover and wait for the printer to initialize. If the Print Cartridge light is still blinking, the printer case may be dislodged or slightly out of position. To restore the printer case to the proper position, squeeze the printer by applying pressure to the front and back pressure points shown in Figure 2. Figure 2: Pressure points c00006497.jpg Firmly squeeze the pressure points on the printer case as shown in Figure 3. If the Print Cartridge light continues to blink, continue with step 5. Figure 3: Squeezing the pressure points c00006498.jpg
  5. If the Print Cartridge light is still blinking, push down firmly on the center of the Access Cover (the extra pressure may engage the sensor). If the Print Cartridge light quits blinking, remove the pressure from the Access Cover to see if the Print Cartridge light starts blinking again. Re-apply the pressure to the center of the Access Cover to see if the Print Cartridge light stops blinking again.
    1. If the Print Cartridge light quits blinking with pressure applied, the Access Cover is faulty and should be replaced.
    2. If the Print Cartridge light continues to blink even with pressure applied, the Access Cover sensor may be faulty and the printer will require repair.

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Anonymous

  • 11 Answers
  • Posted on Mar 04, 2009

SOURCE: flashing on/off light on hp deskjet 3520 printer

Introduction The printer lights indicate the printer status. These lights can be on, off, or blinking (flashing), depending on the status of the printer. The sections below describe the most common combinations of blinking lights, how to fix the issue, and how the issue is caused. NOTE: The light patterns included in this document are described as blinking or flashing lights. For the purpose of this document, "flashing" means the same as "blinking." Blinking lights Printer lights can can blink for more than one reason, so the solution can vary. These solutions need not be performed in a specific order, but solutions for the most common issues are presented first. Blinking lights are often accompanied by an error message on the computer screen, which might help determine the solution. Issue: Power light is blinking

c00374282.gif Solution

Close the cover.

Cause

Printer cover is open. Solution

Insert appropriate media in the In tray.

Cause

The printer is out of paper. Solution

  • Change the printer's print mode setting.
  • Change the printer's paper type selection.
  • Use a different brand of label media.


Cause

The printer has difficulty picking up label media. Solution

Follow each of these steps until the problem is resolved:

  1. Remove the paper from both paper trays.
  2. Press the power button once. Wait a moment for the paper jam to clear.
  3. If printing labels, verify that a label did not become detached while passing through the printer. If the paper jam was not resolved, continue on to the next steps.
  4. Remove the rear access door.
  5. Remove the paper jam through the opening at the back of the printer.
  6. Replace the rear access door.
  7. Reload the paper into the paper In tray.
  8. Print the document.


Cause

There is a paper jam. Solution

Follow each of these steps until the problem is resolved:

  1. Remove and then reinsert the print cartridge(s) into the printer.
  2. Clean the print cartridges automatically using the Clean Cartridges option in the Printer Assistant.
  3. Manually clean the print cartridges and print cartridge cradles:
    • Open the printer cover and wait until the carriage moves to the center.
    • Press the Power button to turn off the printer.
    • Disconnect power cord from the back of the printer.
    • Remove the print cartridges and place them on a piece of paper with the nozzle plate facing up.
    • Lightly moisten a cotton swab with distilled water.
    • Clean the face and edges of the print cartridges with the swab. Do not touch the print cartridge ink nozzles or copper contacts.
    • Wipe the underside of the print cartridge cradle walls using a clean, moistened swab.
    • Reinsert the print cartridges.
    • Close the printer cover.
    • Connect the power cord to the back of the printer.
    • Press the Power button to turn on the printer.
  4. Calibrate the print cartridges.
  5. If the light is still flashing, replace the print cartridges.


Cause

There is a problem with a print cartridge. Solution

  1. Print a printer self-test by holding the power button down with a pencil and opening and closing the top cover four times.
  2. Check the nozzle self-test pattern in the self-test print out. If one or more of the solid rectangular areas are missing, an electrical contact problem may be present.
  3. Remove and then reinsert the print cartridge(s) into the printer.
  4. Print the document.
  5. If the problem persists, follow the steps listed above for cleaning the print cartridges and print cartridge cradle.
  6. Try printing again. If the problem continues, replace the print cartridges.


Cause

The print cartridge has partial loss of electrical interface with the carriage connections.

Anonymous

  • 104 Answers
  • Posted on Mar 26, 2009

SOURCE: HP Deskjet 3915 Printer ''Door Open''

open all the doors (fron and back) make sure there is no paper jam .

close all doors, one at a time.

turn off, wait for a few seconds,,,

turn on

and your problems is solved.

Anonymous

  • 5 Answers
  • Posted on May 29, 2009

SOURCE: Hp deskjet D2560,incompatible cartridge

pls check your cartridge carrrier.

Anonymous

  • 1 Answer
  • Posted on Jun 09, 2010

SOURCE: 0xc19a0023

Have you tried flushing out the clogged ink from the printhead with distilled water ?

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