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If you cannot log on, you will need to call Boost at 1-866-402-7366. The support rep should be able to verify your account information and reset the account logon.
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I'm assuming you mean its google locked. This is because you removed the previous owners google account from the phone without them removing the device from their google account, so it gets locked for privacy by google. This is a common problem now and a big reason i tell everyone to stay away from a used smart phone unless you buy it from a reputable shop that will stand behind it. There is nothing you or boost can do, it will require the previous owner to login to the phone with their google account and remove the device from their google account, then it can be set up with a new google account.
I had the same problem with my galaxy j7, I forgot the login password to get in to my phone. I tried a hard factory reset to manufacture settings. I had contacts and photos backed up with google account, so it was okay to erase and reset the phone. The login password was gone and the phone started like i had just bought it, but then I ran into another problem. My google user account was still logged in when I reset the phone. Androids and googles Factory Reset Protection was activated and a message said "an unauthorized attempt to factory reset was detected, please login with the original user email and password". I forgot the screensaver password and google account password I was still locked out of my phone. Two options I had then was the local phone repair store (boost mobile was going to charge 40$ to unlock my phone) recommended to try this first. The other option was to reset google account password and login to email from another computer for password verification and wait googles 72 hour FRP lockout to use new password to login. If you have any other questions or cant login email at [email protected]
Jos.
If it's an android phone and you used your Google (gmail) account to login when you first got the phone AND if you saved your contacts to your google account and not just the device, then you'll get them all back when you login using your gmail account to your new phone.
If not android. SOL
What you need to do is contact your local service provider (e.g mine was
Mobilicity) and then tell them that you're having trouble receiving a confirmation code from Facebook. They should be able to fix the problem, because I received my confirmation code right after.
(By the way, you can only use your cell phone number once, because
you're only supposed to have one account, according to Facebook)
You could also use the calling option, and have Facebook call you to send you the verification code.
DON'T use your home phone number for these options, because if you need
to verify your account again, they will automatically text you with the
number you gave them and tell you to type in the confirmation code
Step 1Go online to Facebook's Mobile page.
Step 2Type your email address and Facebook password into
the corresponding text-fields and click "Login" to sign-in to your
Facebook account.
Step 3Scroll down and click "Text a link to my phone." It may take up to five minutes to receive the text message from Facebook.
Step 4Type your Boost Mobile phone number into the text-field and click "Text link to my phone."
Step 5Open the SMS application on your Boost Mobile phone
and open the text message sent to you by Facebook. Click the link
provided in the text message. This link automatically directs your phone
to download the Facebook application. Access the new application by
going to your main apps menu and selecting the Facebook icon.
Get Facebook Mobile on Boost Standard Cellular Handset
Step 1Go online to Facebook's Mobile download page.
Step 2Type your email address and password into the corresponding text-fields and click "Login" to sign-in to your Facebook account.
Step 3Scroll down and click "Sign Up for Facebook Text Messages."
Step 4Select "Boost Mobile" from the drop-down menu and click "Next."
Step 5Activate your Boost cellular handset, open your SMS application and select the option to create a new SMS.
Step 6Address the SMS to "32665" and type "F" in the
message field. Click "Send." Wait a couple of minutes for a reply. The
reply contains a confirmation code.
Step 7Type the confirmation code into text-field and click "Confirm."
Step 8Configure your Facebook Mobile settings according to
your preferences. For instance, if you want to update your Facebook
status with text messages, click the "ON" button bellow "Texts are." If
you want to receive text messages of certain friends' status updates,
type their name in the text-field beside "Whose status updates should go
to my phone." Once you are finished, click "Save Preferences."
Step 9Update your status by typing it into a new text-message and addressing it to "32665."
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