Hello Roz
If there is some thread caught in the bobbing case area, the best solution is to remove the bobbin case and disassemble the bobbin case area. This is shown on page 16 of the manual. If you need a manual it is available free on line at this link http://www.pfaff.com/SiteMedia/PFAFF/Products/Machines/Support-manuals/creative-1475CD-manual-1-EN.PDF
Please do give me a thumbs us if this is helpful, otherwise please send me a message with the challenge.
Happy stitching
Sewingirl/
SOURCE: pfaff select 1540 bobbin thread jam
if there is a thread in the hook area try taking a pair of needle nose
pliers to try & get the thread out, if that doesn't work then you might
think about taking the machine to a sewing machine shop to have the
machine checked since the needle will not go up & down & handwheel
won't move
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