Dyson DC14 Animal Bagless Upright Cyclonic Vacuum Logo

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Robby Colquhoun Posted on Mar 16, 2018
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I took the roller brush off to clean it,replaced it now it will only spin in the recline position.l put it in the vacuum position and it stops. I have a DC 14 animal.

1 Answer

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  • Dyson Master 1,619 Answers
  • Posted on Mar 17, 2018
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I'm not sure what you mean by recline and vacuum positions. Normally when the handle is in the upright position to use the tools and hose the brush roll does not turn. When you recline the handle into the floor vacuuming position the brush spins. If you were able to remove the brushroll an reinstall it the brush roll belt is likely very stretched out because otherwise it is very difficult to put the bush roll back in with out using the belt change tool. This can cause the brushroll to spin but stop spinning when when it hits the carpet because he belt is too loose. Belts must be very tight to spin the brush roll in he carpet. There is also another belt that you can't see under the clutch cover. It becomes stretched out also. The belts need to be replace every few years as do any stretch belts. The hard part about changing belts on your model is they are inside the clutch, it's easier to replace the whole clutch. If you have any questions or need any of the parts or belt change tool please email me at [email protected].

5 Related Answers

Anonymous

  • 126 Answers
  • Posted on Jan 27, 2008

SOURCE: Brush won't spin when position of handle changes

The belt for this machine is very specific and only one size fits. It is not uncommon for vac shops to sell the wrong belt because the proper belt is not available from normal supply houses, so they will substitute something they think will work.

Also, assuming you do have the right belt, check the tension arm that drops down on the v-belt when the handle is brought back. This arm has a wheel/bearing with a plastic "tire" or trim that rolls on the belt to tighten it. Sometimes, this tire cracks and falls off and then the remaining bearing won't have the necessary tension to tighten up the belt.

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Anonymous

  • 7 Answers
  • Posted on Apr 18, 2009

SOURCE: My Dyson Animal 14 beater brush will not turn.

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

Anonymous

  • 1 Answer
  • Posted on Apr 03, 2010

SOURCE: roller brush won't spin (bissel 6390/3910 series)

I just fixed mine. It took me all of 10 minutes. Pull the brush out. Stand the brush on end on the edge of your study work bench/table top. while holding the brush vertical( on end) take a small phillips screwdriver and tap using a hammer on the metal pin you see in the middle of the brush. Keep tamping and the whole assembly will come apart. What you will have then is a long metal shaft, 2 bearings(they are acutally skateboard wheel bearings same number same make). Clean the gobbed up hair with a razor blade and then reassemble by tapping back together. The bearing wont be worn out because they are way too tough for a vaccum. We used ride down hills on them! a ten minute fix wow and you wont have to drive to vacuum shop and spend $$ and time

Anonymous

  • 438 Answers
  • Posted on May 01, 2010

SOURCE: Dyson animal is giving me fits

Hi,

Try this quick repair and see if this fixes your Dyson in terms of not going in the upright position: This is a frequent problem that we see come in on Dysons. If this doesn't fix it, please feel free to just use the clarification request and let me know this didn't fix it. The suction problem is happening because when the machine is put in the upright position it diverts the suction from the floor to the hose automatically, and it's probably stuck in between the lower part and the hose part.

Step 1.
Turn power off and unplug the machine.
Tilt the machine backward to a 45° angle.

Step 2.

  • Hold the section under the airway inspection pipe.
  • The black forward lock button must be held down simultaneously, otherwise the valve carriage will not move.
  • Pivot this section upwards until it clicks into place.
  • Release the black button once the valve pipe carriage is moved up into place.



  • 872ec6e.jpg 9ee0e6b.jpg

    f5fcc76.jpg

    Step 3.

    • Tilt the machine forward.
    • The cleaner head should now slide underneath the part you have just clicked into place.
    • The machine should now stand upright.

    20e76d6.jpg


    In terms of the machine not picking up, this could be caused by a few things.

    The first thing you should check is the filter. The DC14 has a motor filter that is recommended to be washed every 90 days. Here's how to access this filter:

    • To remove the washable filter: Remove the clear bin; and cyclone top from your machine by pressing the cyclone release button.
    dc14_cyclone_removal_01.gif
    • Lift clip to remove the filter from the machine.*
    dc14_filter_removal_01.gif dc14_filter_removal_02.gif
    *The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

    There are two different types of filters that were used on the Dyson DC14, and One part filter, and a two part filter. Here's instructions on how to clean both of them:

    ONE PART FILTER:
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.gif
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.gif
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.giffilter_1.jpg
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.gif

    • Leave to dry in a warm place for 24 hours. DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    • Please ensure the filter and filter case are completely dry before refitting into the machine.
    1_part_filter_drying.jpg TWO PART FILTER:
    filter_2.jpg
    • Wash the filter in cold water only. Please DO NOT use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.
    • Repeat the steps shown below until the water runs clear.
    • Leave the filter to dry in a warm place for 12 hours, until completely dry.
    • DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    dc14_filter_01.gif dc14_filter_05.gif dc14_filter_06.gif
    The filter should be washed at least once every 6 months.

    Also, since you have removed the bottom plate, a common problem on the Dyson's is when this plate is reinstalled. It is very easy to put the plate on incorrectly, which prevents the brushes from hitting the carpeting. This can seriously decrease the pick up on carpets. Check the bottom plate to make sure that it was put back on properly. Here's pictures of both the correct, and incorrect way to reinstall the bottom plate:

    Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


    9739790.jpg
    Here's another picture, that is the RIGHT way to install the soleplate:


    8b953d0.jpg
    I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.



    I hope that this was helpful to you. Please feel free to use the Clarification Request form here on Fixya if you have any questions.

    Thank you,

    Chris J.
    GoVacuum.com

    Anonymous

    • 1 Answer
    • Posted on Aug 10, 2012

    SOURCE: I took my Dyson DC

    That spring thing goes where the pedal screws into the side. When 'facing' the dyson in the front, it's on the left side. The spring's circle part and short stem section goes into a divot area on the pedal. The other end is tensioned (braced) against some housing piece, but once you insert the spring part in the pedal end part, you should be able to figure it out from there.
    This darned spring makes the pedal 'tensioned' to where it pops back up vs. flopping nonsensically.

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    How do i get my brush roller to spin ?

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    Please check that all of your belts are still good (ie not stretched out, torn or otherwise worn). Also, please double check that you've cleaned all debris from the brush roll. You might need a tooth brush or a comb that you can throw out later. You might use shampoo to clean in. Then , please have the brush roll motor checked.

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    • The brush bar will always default to 'ON' (spinning) each time you switch the

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    • The brush bar will not rotate when the appliance is upright.

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    Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

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    9739790.jpg
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    8b953d0.jpg
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    54cb5e5.jpg
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    8b33cd4.jpg

    be63721.jpg

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