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Please remove any debris that might have been picked up between the wheels and the track going around the wheel.
Also, please make sure the track is not turned inside-out. Then, you an compare it to the other track in order to make sure there is not major difference between them that causes the wheels to keep slipping out.
It comes off, just not easily. You want to pull up with more pressure being put on one side so you allow the "teeth" holding it on there to start to come lose. Then it will come off. If you can't do it a pool professional should be able to do it for you.
Here is a copy of the users manual for these automatic pool cleaners. Check out the diagrams in the section on wheel deflectors. There is a groove that you are going to have to work the deflector over to remove it.
you probably need to replace the diaphragm, unthread the nut directly beneath the wagon wheel, press the white tube downward and inspect the rubber diaphragm for damage or deformity. this is the most common problem with the Zodiac Pacer.
Your watch do not have screw down crown feature. You can only pull out or push in that crown. Check instructions for yourself from the official Zodiac document here:
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