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If you put regular paper in the tray as it is asking does the printer use the regular paper to print the picture? If so, be sure the 4x6 photo paper tray (with photo paper) is pushed all the way in, and when you select print there should be an option (probably hidden in a submenu) to select the photo tray as the paper source. If you are printing from Adobe Acrobat, I have not found a reliable way to get the c6180 to use the photo paper tray.
I hope this helps.
The problem is that the metal paper stop is not fully recessing into the guide at the rear of the printer and the photo paper is catching on the lip on top of the stop. Take the back cover off the printer and check that the guide has not moved out of position. Also try to twist the photo paper tray to the left or right so the stop lines up better with the guide recess. This worked for my printer tempoarily, but then things went out of allignment again, so I took a slightly more drastic step. With only a single sheet of photo paper in the tray, print another photo. When the photo tray slides back to deliver the paper to the rollers, unplug the power cord from the rear of the printer to stop the tray from moving forward again. With a pair of needlenose pliers, bend the lip on top of the metal paper stop upward. This fixed my problem permanently.
At the printer:
1. Remove any paper from the input tray
2. Put a few sheets of 4x6 (10 or so) in the same tray
3. Adjust the paper holder bar so that the 4x6 paper stays straight in place. The holder bar was holding the 8x11 paper in place.
On the computer:
Open a picture
Seect [File] [Print]
Select the photo printer from the list
Cick on [Preferences]
See the paper type? select photo paper
See the paper size? Select 4x6
Quality (Best)
[OK]
[PRINT]
If your product is still within the warranty period from KOdak then you can call them up for some step by step troubleshooting to help you with your problem and as well they can replace the printer if defective.
Try this first
Calibrate your printer, then print a demo sheet.
If paper is in the photo paper tray, remove it.
Load photo paper into the photo tray.
Fan the paper to keep the sheets from sticking together.
IMPORTANT: Do not overload the photo tray.
Load a maximum of 20 sheets into the photo tray, with the Kodak logo facing up.
Engage the photo tray by pushing it in until it stops.
Calibrate your printer.
Press Menu.
Select Calibrate Printer, then press Start.
Wait for your printer to print the calibration sheet.
Place the calibration sheet face down on the scanner glass.
For the 5300 AiO printer, place the sheet on the front right corner of the scanner glass.
For the 5500 AiO printer, place the sheet on the left rear corner of the scanner glass.
Press Start.
Wait until "Calibration complete. Remove calibration page from scanner glass. Press OK to continue." appears on the LCD display.
Remove the calibration sheet from the scanner glass, then press OK.
Print a demo sheet.
Disengage the photo tray by sliding it towards you until it stops. When the photo tray is disengaged, the main tray is active.
Select Print Demo Page, then press Start.
Wait for the demo sheet to print.
Then call them if issue Persist at these numbers:
In the U.S. and Canada: 1-800-421-6699
In Australia and New Zealand: 1800 793 895
I just sussed this issue out. On the front of the printer tray there is another pull out tray, this opens up and must activate the photo printing for A4 because it stops the paper falling on the floor once printed (cos once printed on photo paper it may still be wet). As soon as I opened the tray (and it then opens again - you'll see what I mean) it printed A4 photo paper perfectly
Hope this helps others
This is why Mac's are EVIL!!!! LOL, anyway try using the software, that comes with the printer, and tell it which paper type, and tray to use. Also try printing on a PC, and see if it works then, as you may have to live with this as the solution.
Loading index cards, post cards, and 4 x 6-inch photo paper
Remove the paper output tray and all paper from the paper supply tray. Slide a stack of cards into the paper supply tray until they stop. Make sure the print side is face down. Adjust the paper-width guide against the cards, and then slide the paper-length guide in until it stops. Make sure the cards fit within the tray (do not overload it), and then reinstall the paper output tray.
Figure 3: Loading a stack of cards
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