I have a Norstar phone system that is probably 15 years old. I'm trying to set up call forwarding for incoming external calls at night. I've done lots Googling and have found solutions that are not well explained. If possible, can anyone here provide me with a detailed step by step on how to do this? THANKS!
Re: I have a Norstar phone system that is probably 15...
Where are you trying to forward your calls to? Internal or External? We will nee to know what model Norstar it is. The newer ones could forward to a cell, but it was only on recent software.
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You need administrative rights to get into the PBX. Once in there, you can assign which phones receive incoming calls. It has been years since I worked on the meridian system, so I can't tell you the way to do it, but it is in the manual. It's not complicated. You can also set it up for DAY/NIGHT mode so that in the evening, if required, all phones could ring on incoming calls so that anyone in the building can answer them.
You need to know what extension is causing the forward directly to voice mail. Chances are that this extension has ringing lines programmed to it and the forward on busy is to voice mail. ANY PHONE THAT HAS RINGING LINES SHOULD NOT BE SET TO FORWARD ON BUSY. If they happen to be on the phone when a call comes in it will go straight to their personal mailbox.
You can forward an extension that is not used at all, and has the lines assigned to ring that you want to forward to an outside number. In programming have the extensions set to forward on busy to the external number using 9+ the number desired. When you leave for the afternoon, take the handset off the phone, and replace it when you return. NOTE THIS EXTENSION MUST NOT BE USED BY ANYONE -- IF THIS EXTENSION IS BEING USED AND A LINE RINGS IN IT WILL BE FORWARDED OUT.
That is not possible on the Partner ACS. The oONLY thing that would be close to what you want is Remote Call Forward.
As long as you have a Partner ACS release 6 or higher,
You need to set the permissions on a phone, then set that phone to forward out to teh external number. Then when calls come in, you transfer to that phone, which will forward to a cell or external number....boom, done!
You have to know how to get into programming, and it depends on the type of telephone lines you have... if you have regular analog lines, on a out bound call transfer there is going to be line degragation. Meaning that the outgoing call is not going to be of the best quality.
Secondly, you have to see how many telephone lines you have, if you have 3 analog trunks, with a call forwarding to a cell phone, you will be using up 2 lines... 1 incoming and 1 outgoing to your cell. This leaves 1 trunk for incoming or outgoing callers.
Somehow you might have taken the lines off the extension. I would double check that under line appearance, that extension is set to "appear and ring" for each line.
Okay first you'll need to know the 2 digit "Set" number for your Phone.
Press "Featire" *0 then Intercom to get the 2 digit number.
Okay Now we need to configure:
Press "Feature" **CONFIG or **266344
Press: Next until "Sets" appears "press Show" Top Right Button
Enter 2 digit "Set Number"
Press Next Until You Get Ringing Lines
Hit the "Change" Button to Turn the Line to "Yes" to ring
Do this for each Line you have that you want to ring.
Done, Please Rlease.
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