20 Most Recent NorStar M2616 PBX Phone Questions & Answers

You will need to have a phone tech check the phone system. You may have a defective card in the system.

You can connect via serial and use any terminal program to try the various BMS parameters, it should be 9600, Even, 8, stop=1. Once you get text to display you can then see what specific protocol the phone is using.

Where are you trying to forward your calls to? Internal or External? We will nee to know what model Norstar it is. The newer ones could forward to a cell, but it was only on recent software.

There is another web forum that specializes in this type of task, they are a group of techs... the forum is called Tek-tips(dot)com...

This is for techs that have major issues and need connections to other techs in the field.

Under the Search: look for Nortel and Norstar systems.

Seems to be a known issue. The normal way is to disconnect the main control box unit. There is a video in the link https://www.google.com/search?q=wo+lines+stuck+on+a+Norstar+phone ..

Check handset cords

Set System Time 1-Feature **TIME 2-Password: BASIC 3-Change time as prompted in the display

You are probably inadvertantly did a busy station signal to sta 24 and are still queued up to it. Call 24 AND have them ANSWER to clear it. You may have to do it multiple time as most systems will allow 8 stations in the queue

Does it light up? Does the speakerphone work? Have you swapped the cords and handsets?

I'm have trouble seeing through the internet and do not know what make or model you are referring to? Have you tried being ON THE HANDSET and then pressing the handsfree/speakerphone key?

Make sure its plugged in right.

Try swapping them with phones that are working. Make sure they are not in DND as well.