Adding voicemail to an existing extension

Each mailbox password is held in the system programming of the voicemail system. You need the system admin password for voicemail. Dial the access code for voicemail, if from a phone with voicemail then press * to get to the main greeting. At the main greeting dial * then the system admin mailbox number which is 99 for 2 digit ext numbers or 999 for 3 digit ext numbers or 9999 for 4 digit ext numbers then you will be prompted for the system admin passcode(default 1234). Press 2 for add/edit/delete (Never press 1 for new installation or you could delete all current voicemail programming and messages). Press 2 to edit mailbox, you will be prompted for the mailbox to edit, enter the mailbox number. Press # to skip to the passcode reset, enter the new passcode or press * to reset to default(999) then press # for each of the remaining parameters until you are returned to the mailbox menu which prompts for press 1 to add mailbox, 2 to edit mailbox, and 3 to delete mailbox, then hangup.

Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234.If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. 3 for greetings, 1 for the auto attendant #.press 1 for the day menu or press 2 for night menu and 6 to modify the menu. press *# to skip selector codes.Press 1 to record your new greeting 1 to stop recording. Press *# to approve or 21 to re-record hang up when finished.

Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,(depending on version) press either 2 or 4 administer extensions, enter the mailbox number of the box you want to reset, press 3 to re initalize the password, hang up when done. Your password will be the defaulted to1234.

Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,(depending on version) press either 2 or 4 administer extensions, enter the mailbox number of the box you want to reset, press 3 to re initalize the password, hang up when done

If the mailbox is made, you need to check the programming under sets, FWD no answer, that needs to forward to the extension on the voicemail.

Adding Subscriber Mailboxes:

1 – Feature 983
2 – Log: = 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press MBOX
4 – Press ADD
5 – Mbox: enter mailbox number to be added
6 – Type:subscriber Press OK
7 – Ext: Dial station number (the mailbox and extension do not have to be the same, but for simplicity keep the same)
8 – Service class: Typical class is 1
9 – Name: Enter name (last name, first name) per letters on keypad. Dial as in texting for each letter. Press # to enter a comma between last name and first name.
10 – Directory?: YES or NO (for dial by name for company directory)
11 – Msg waiting: YES or NO (to enable “Message for you” display on phone press Yes)

After this set, you can pass by all the other information, since this is a basic setup for a mailbox.

Now that you created the mailbox, you still have to go into the programming to enable forwarding to voicemail.

If the voicemail already has a mailbox for 139 you just might have to change the greeting. If it has to be set up or if there is a password, you have to go into admin mailbox 999 (which might have a password) to delete password first, then go into mb139 and set up a greeting. Would need to know the model # of vm

You did not say what kind of voicemail you have but since you have a DK16e I'll assume it is a Stratagy. The Company Greeting is usually split between mailboxes 990 and 991. MB 990 is the introduction ( Thank you for calling ABC Company) and MB 991 are the instructions ( If you know your parties extension please enter it now .... ). The Admin mailbox to set this up is 999 if you have three digit extension numbers and the default password is 999997#. If this password has been changed then you will have to get a local Toshiba dealer to help you as the password will have to be reset via a computer connected to the maintenance port of the voicemail. If you have a computer already set up to program the voicemail then that is where you will also take care of the Directory issues. If you go to www.wedophones.com and click on manuals, scroll down to Toshiba, click on Toshiba, then scroll down until you see Stratagy Voicemail you will find your Admin Guide, Good Luck and let me know how you make out or if I can help ......mitelmike

Unfortunately the passwords can not be seen and the only solution is to delete the mailbox and re-install it. Your Admin Assistant should be able to add and delete mailboxes. Sorry, Let me know if you need help with deleting and adding the mailbox. .....Mitelmike

If you go into system admin in voicemail, you have to edit the mailbox and give it a name.
intercom 777, 0#, 123456#, 9, 4 (mailboxes) enter the mailbox number and follow prompts to change the name.



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