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NorStar Cics 6.1 & Call Pilot 100 Voicemail Package (NTPKG01) Questions & Answers
I set up Hunt Group
Without having the programming manual on hand for this switch I have to generalize from other switches. Double check your auto forward settings within your hunt groups. It sounds like you have auto forward set wrong. If you have the voice mail set to engage on the 4th ring try changing that to engage on the 6th ring with the forward within a hunt group to forward to next available on the 3rd ring, see if that helps.
Hi there, Feature 983 gives me inactive feature
Cycle the power on the voicemail system and that should solve the problem. If you still get the "Feature inactive" message, you may have to replace the voicemail power supply or get the voicemail system repaired.
Good Luck!
Call pilot 100 hunt group
Not too sure if you really need that dial 0 point, since the calls are already ringing in on the receptionist desk.
You can create changes and make a hunt group, with an over flow with another hunt group, which will rings specific people, and if there is no answer the over flow can go to a voicemail or auto attendant... more programming than I would like to type.
Simple solution: Make sure that everyone that you want to answer the calls, they are in the same pick up group.
Then if the people that you want to answer hears the phone ringing, they just have to dial Feature 75, this is group pickup.
To find out if the people are in the same pick up group:
-> go into the system programming
-> TERMINALS&SETS and enter the extension
-> find CAPABILITIES and enter
-> hit next till you find Pickup grp: this will have a number and ensure that all the sets you want have this same number.
-> rls to back out of programming.
This way anyone that hears the phone ringing can answer anytime they want.
How can i test the battaries in the ups battary
Hi Yazan,You need a battery tester in order to test the amps that a battery would output. From your description, they are at their end of life and you will need new buy new ones.Reply or call if you need more help with this -- 800.260.2259
11/1/2013 8:44:12 PM •
NorStar...
•
Answered
on Nov 01, 2013
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Panamax 1000+
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