The door lock won't open - I have tried the 5 secs on the End of Cycle button. Help! My laundry is stuck inside!
If the water has not completely emptied, this wont allow the door to open. Check by lowering the outlet hose into a bowl. If a fair amount of water comes the problem is likely to be a pump blockage
Same thing happened to me. Called Whirlpool, they told me to make sure it was plugged in, duh! Totally useless tech support. My washer did not have power. Pushed the power button and nothing. To open the door, you can remove the bottom front panel. On my washer there were 3 screws at the very bottom. Remove those and remove the bottom panel. Then reach up into the unit near the door latch and pull down on a small white handle. Just feel around and pull down lightly on what you feel. Mine open right up.
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Hi - I understand that the door won't engaged, however does it show any other symptoms? Try to start a drain spin cycle and let the unit run for approximately 5-7 minutes and press cancel once. If the door opens immediately, unit made have a bad door lock. If you have to wait for the door to release to open, then possibly you have a control or wiring issue.
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