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Probably control panel or if there are separate pumps for each side, that side's pump probably doesn't have a relay working with bad switch from the control panel.
The workings of a bath jet...From the inside of the Bath there is a wall fitting that threads from the inside of the tub into the jet body located on the outside wall of the tub. If the jet is leaking at this point behind the tub then you should take the wall fitting out of the tub and put a small bead of 100% RTV silicone around the flange of the wall fitting and reinstall it. If however, the leak is from the PVC piping going into the jet then you will need to replace the jet.
check the face of the jet trim to make sure it is turned on. most jets today turn clockwise and counter clockwise to turn the water on/off on each jet.
no there is no solutions for plugging off the jets so the water doesn't go in them. you will have to pull the tub and repair the lines. no access panel just means you have to dig in!
I would expect there is a Jacuzzi dealer in your town and I would guess he has parts. If you purchase parts locally, not only are you helping your neighbor but also, you will have the opportunity to pick his brain on tips to install.
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