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To see which color is having an issue, go to printer control panel and select "settings" > Tools> Print report> Print Quality report. When the page prints out, you will see which color is the problem. After you have figured that out, make sure the problem is not with the cartridge.
If you see lines or missing colors, clean the printhead by removing it from printer(open cover, lift gray latch on the right side of the cartridges, remove cartridges and the printhead will easily slip out by pulling up)
then soak the printhead in half inch deep amount of window cleaning solution. Preferably warm. Let soak at least 3 hours. Dry out the printhead and wipe rear conacts from moisture and dirt. Reinstall into printer and see the results.
-Alex 303Electronics eBay Storeshttp://www.303electronics.com/
Print out a demo sheet. Press copy and photo at the same time. If the black isn't printing on this demo sheet, (the eyes on the two kids at the top are all white), you need a new printhead. contact kodak tech support. 18004216699. Option 1
If your product is still within the warranty period from KOdak then you can call them up for some step by step troubleshooting to help you with your problem and as well they can replace the printer if defective.
Try this first
Calibrate your printer, then print a demo sheet.
If paper is in the photo paper tray, remove it.
Load photo paper into the photo tray.
Fan the paper to keep the sheets from sticking together.
IMPORTANT: Do not overload the photo tray.
Load a maximum of 20 sheets into the photo tray, with the Kodak logo facing up.
Engage the photo tray by pushing it in until it stops.
Calibrate your printer.
Press Menu.
Select Calibrate Printer, then press Start.
Wait for your printer to print the calibration sheet.
Place the calibration sheet face down on the scanner glass.
For the 5300 AiO printer, place the sheet on the front right corner of the scanner glass.
For the 5500 AiO printer, place the sheet on the left rear corner of the scanner glass.
Press Start.
Wait until "Calibration complete. Remove calibration page from scanner glass. Press OK to continue." appears on the LCD display.
Remove the calibration sheet from the scanner glass, then press OK.
Print a demo sheet.
Disengage the photo tray by sliding it towards you until it stops. When the photo tray is disengaged, the main tray is active.
Select Print Demo Page, then press Start.
Wait for the demo sheet to print.
Then call them if issue Persist at these numbers:
In the U.S. and Canada: 1-800-421-6699
In Australia and New Zealand: 1800 793 895
If you have a monochrome option, I would use that.
I'm guessing that your old black and white photo's (which I'm thinking you scanned in may have a sepia tinge which the printer is emphasizing, and if you only want black/white prints, no need to print with colour.
You have to take the machine to service partner who can be found on the brother homepage of your country.(www.brother.com) The scanner needs calibration which can only be done by service personel.
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