I have an acer wireless mouse model mg-0766 and i cant get it to connect to my hp pavilion laptop. the batteries are fine. the dongle light doesnt come on but when i plug it in it does download the dr

Could be either of two things.

a) check mouse battery low, change it. and try. secondly
b) change the usb where the receiver for the wireless mouse is.

Hi, Get a logtech wireless mouse in case all fails.

Just google Acer, they should be able to help. Here's the URL for the uk support site:-

http://www.acer.co.uk/ac/en/GB/content/support

Failing that, PC world, Curry's, Comet and/or Staples may be able to supply a replacement.

Welcome to FixYa!

Here's a quick checklist to resolve your wireless mouse connection.

Solution 1.
1. If the underside of the mouse has an on/off switch, make sure to set the switch to the "On" position.
2. Make sure that the battery of the wireless mouse is placed correctly and is not drained.
3. After checking the first two steps, the optical lens on the underside of your wireless mouse should be flashing once in a while. If not, there is something wrong with the battery, the wireless mouse switch, or the wireless mouse itself is defective.
4. Connect the USB dongle in the USB port and let it install automatically.

Solution 2.
5. Connect the USB dongle in another USB port and let it install automatically.

Solution 3.
6. Restart the computer with the wireless mouse turned on and the USB dongle inserted in the computer.

Solution 4.
7. Download and install the drivers from here http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-47909-1

I hope that this will help.
Thank you for using FixYa and keep me posted!
Jas247

Had same problem here is solution
Open battery cover on mouse,
remove the usb dongle (optical mouse drive)
put usb mouse dongle in usb port on computer
it sets itself up,
looks like a standard logitec mouse setup,
works just fine

Did you push the synch button under the keyboard after battery replacement as well as the one on the Infrared sensor on the PC?

Then your problem is most likely driver-related. The chances are nill that both mouse AND keyboard are defective. Looks like it is down to one of two scenarios. Either the driver is incorrect or corrupt, or the dongle itself is malfunctioning. The driver would be first choice since it would be a free fix to rule out.

try uninstalling the driver first, then reboot. Next go to mfg website for the keyboard/mouse/dongle and download a fresh driver. Then reboot. Note that preferably, the correct protocol would be to install the driver first, before plugging in the dongle. Hope this helps. One question I can think of regarding the dongle is whether or not the dongle lights up when plugged in - some do. If yours is supposed to but does not, it could be the dongle itself. The bottom line now is between the dongle and a driver really. I'd be willing to bet the mouse and keyboard are just fine they just can't interface because the dongle is the gateway and you know the rest...good luck.

KG-0766 IS NOT WORKING. MOUSE WORKS!!! Changed to good batteries still mouse works but not the keyboard.

sure its a device issue should return

Reinstall drivers for the mouse.

you might have to review the driver version of your wireless. try to check if there are updates that might fixed the bug. go to my computer, right click, manage, device manager, network adapters - under it move your mouse on top of the wireless, right click, properties, driver and check driver version and date. then go to your hp pavilion product support http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=432999&taskId=135
and look for new version of network wireless driver might have. let me know if this doesnt fix the problem.

I have the same issue and I think this is one of worst product that HP makes.