Installed on HP laptop w Vista 64. Click "HP Solution Center-->Scan Document OR Scan Picture" and a "Windows"-type error message appears: "An unexpected internal error has occurred. Click OK to close the program, and then try 1 of the following: 1) RESTART, 2) RESTART PC & TRY AGAIN or 3) REINSTALL the photo and imaging software and try again." Tried #1 and #2....same result. Press SCAN button on HP 7580 and get "No Scan Options: Refer to Device Documentation to Troubleshoot." Unfortunately, there is no such error message in the "Device Documentation." As far as I know, I have downloaded all available updates. Did not see any possible solutions at HP support forums. Thank you BIG HP fan herb
SOURCE: HP C4480 all-in-one scanning errors
Frankly Vista is a dog, and I'm not surprised at your difficulty. Have you tried installing the printer from Vista itself, rather than using the Printer CD? This can work if the printer CD is for XP (as many are).
SOURCE: When I click the scan
To correct this problem you need to install the patch from HP site from this link and then after that everything will be fine.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&softwareitem=sj-32245-2
*first step*
-run installation media (CD / Download) software
-select uninstall and on the process, select uninstall all hp softwares associated the with the device
-after uninstall , select restart later to reboot the computer later
-go to start > control panel > add/remove programs (XP) programs (Vista)
-uninstall any existing HP softwares (note: for hp computers, skip this process)
-restart later
*2nd step*
-open contents of the installation media
-if you're using the installation CD. go to my computer, select the drive which has your cd in (eg. E:/ , D:/ ) right click on the icon and select open / explore.
-if you're using a downloaded software, click on start and click on run (XP) startsearch (vista), on that box, type in the command ( %temp% ) and press enter. it will open up temporary files folder.
-locate the file that starts with 7z (eg. 7z001cs1) and open it and now you are in the contents of the installer
-on the contents of the installer, locate UTIL folder and open it then locate CCC and open it as well
(note: check your operating system if it is running on a 32-bit or 64-bit . you can check it going to start>control panel>system)
-on CCC folder , locate uninstall L1 (for 32-bit) uninstall L1 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later
-on CCC folder , locate uninstall L2 (for 32-bit) uninstall L2 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later
on CCC folder , locate uninstall L3 (for 32-bit) uninstall L3 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later (repeat uninstall L3 steps for 3 times)
**********important**********
(do not run uninstall L4)
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contiunued in the next post ..............................
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