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ANITA HOLDER Posted on Nov 05, 2017
Answered by a Fixya Expert

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My lens got stuck when the battery died

I was taking pictures earlier and my battery was low so I changed the and was able to take more pictures and plug the camera into my computer to view the pictures. When I went to more pictures my len froze and it keeps saying my battery is low! I can't u get my lens to move in or out is just turns on and the screen goes black.

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Clive

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  • Konaki Master 882 Answers
  • Posted on Nov 05, 2017
Clive
Konaki Master
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Hello, Remove batteries from camera, try pushing the lens back GENTLY with the palm of your hand, Notice I said "GENTLY" or you will cause more damage than good. If this won't work than take it for service / repair.

Best Regards, Russell
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http://www.fixya.com/support/t102982-e_18_problem
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I had sent my camera in for the same issue and they did nothing to help with it. Seems to happen when battery gets low or dies, lack of on-screen battery meter doesn't help. Typically have to manually twist the lens to close it or open it after fresh batteries installed and then seem to fix it.
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I had similar symptoms as well until it finally died: 1) First started eating batteries like crazy, especially standard AA and rechargeables. The CRV3 seemed to work a bit longer. 2) One day out of nowhere the autofocus stopped working. I replaced the batteries and it worked again for 10 shots. Then the autofocus stopped working and battery died (with the lens stuck open). Pressing power, the LCD backlight flashes on, the LED in the view finder blinks, and the lens motor makes noise. Then nothing just stuck open. 3) Again new batteries and was able to close lens, take a few pictures and dead again with lens stuck open - same problem in 2. 4) Replaced the batteries a couple times and was able to get a shot or two off, and now its complete stuck open, even with brand new batteries - with same problem in 2 it just won't turn on. I finally sent it to Samsung the week of Christmas. I called Friday 1/7/05 to check and had to leave a voicemail. They called back Monday 1/10/05 to let me know they recieved it and that I should call back Thursday to check its status.
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