HP OfficeJet 6110 All-In-One InkJet Printer Logo
Posted on Nov 07, 2008
Answered by a Fixya Expert

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Hp fax/scanner # 6110

Problem:
screen indicates paper is too narrow and to load wider paper.
I have not changed the formerly used paper size (9X 11 regular photo copy paper).
How do I fix this as I can not make photocopies nor scan. I can print from my desktop.
thanks

Judy

1 Answer

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  • Expert 111 Answers
  • Posted on Nov 07, 2008
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Hi Judy,

The only document I found at HP.com that may seem to address your issue is the following:

A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

Have a look at the suggestions on that web page and see if anything there helps. Post back you results and good luck.

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It is indicating that the paper is too narrow and that I should load wider paper and then press enter. When I do this I just keep getting the same message. I can't copy as it generates this same message.

There's a sensor on the underside of the carriage assembly on the right side of the carriage that points down at the paper. You clean this sensor with a damp Q-tip and the error goes away. You have to unplug the machine while the carriage is in the center to be able to reach the sensor.
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I think your paper tray may need to be adjusted to fit your paper size.
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I continue to receive "paper too narrow. load with wider paper" message despite using 8 1/2 x 11" paper. This was not an issue I've ever had before and am using the same size (standard) paper as I always...

Check the Paper Size Settings.

The only document I found at HP.com that may seem to address your issue is the following:

A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

If you have a problem just reply on us.
Good luck!

If i am helpful please rate me.
Thank you.

Yboyandrei

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Have it save-to-image instead of print-to-paper. That should make it happier.

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If you see this message on the front panel of the HP PSC 2210 when you are receiving a fax, check that the paper size is set to match the paper size in the paper tray. (You cannot receive a fax on 4 x 6 paper or on an envelope.) Checking the paper size setting
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  2. Press the right arrow until you see 3: Basic Fax Setup .
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  6. Press the right arrow until you see the paper size that matches the size of the paper in the paper tray.
  7. Press Enter .
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HP Officejet 6110 all in one.

This seems to be a pretty comprehensive series of steps to fix your paper too narrow printing and fax problem with the HP 6110.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpu00804&prodTypeId=15351&prodSeriesId=322818&locale=en_US
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This seems to be a paper registration problem for the copy function only that is an HP thing Good old HP so innovative and so secretive none of us know whats going on most of the time. Two things to try. Take the stack of paper out of the feed tray and riffle so that it is slightly 'untidy' switch off the device , load the paper, switch on- see what happens. Next look at the software disk- there is usually a fully comprehensive reference manual on there [more than in the book]- check that out then come back.
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