Pull off the knob and then see if you can push the shaft in. If you can, then the knob is hitting something, preventing you from being able to push the knob in. Adjust the knob until you can push it in. If you can't push the shaft in with the knob off, then the control valve is broken and you will have to replace it.
Search your local internet or yellow pages to find a Miele dealer in your area. You should have a qualified service person come and replace the valve, because I believe on that model you may have to remove the glass top, plus it is a gas valve, so a gas fitter should change it. You can also visit their website and request a service call or information.
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I tried everything, I guess the control valve is broken, is it somehing I can replace myself? Where can I get a control valve? Thanks.
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