20 Most Recent Microsoft Zune JS8-00001 Digital Media Player - Page 4 Questions & Answers

take the battery out and restart..

press and hold the play button for 15 minutes then plug it in

open the settings open delete

Try this: http://www.zunescene.com/frozen-zune-30-fix/

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Mine does this if I let the battery get too low. In order to fix it I have to open the case, unplug the hard drive, plug the zune into my laptop and let the battery charge for a couple of minutes. I then turn it back off, plug in the HD again, replace the case, and plug it back into my laptop and it boots just fine.

I Imagine this means I have a weak battery (trying to spin the HD drops it below minimum voltage), but maybe this'll help someone else get up and running again.

put it in rice for a week

You must connect it to the computer, go to the Zune software, select the "device" view and then you can view all the content on that, right click, and delete any of it.

Hi rasshatta357,

If the battery is fully charged and get low quickly after an operation, this is an indication that the battery itself is dying. You have to replaced it with new one to back in normal operation again.

Hope I helped you.
Have a nice day!
Thanks for using Fixya.

my son's just did this and the reset method worked (press the back button and up and hold both for about 10 seconds until the zune screen appears)

Unfortunately, batteries have a shelf life. If the player sat for three years without being charged, the battery is probably bad. The chemical reactions inside the battery continue, even when it's not charged.

My advice is to replace the battery if possible.

Good luck!

Try holding up and back at the same time until the zune resets. Mine has had that same problem, and I end up resetting it a few times and eventually it works. You will then have to connect it to a computer to reload the firmware and your media.

Try holding up and back at the same time until the zune resets. Mine has had that same problem, and I end up resetting it a few times and eventually it works. You will then have to connect it to a computer to reload the firmware and your media.

http://www.zune.net/en-us/products/software/download/default.htm
and re instal the software

It could be a failed battery- if it's not charging properly, that would be the behavior I'd expect it to show I’m happy to help further over the phone at https://www.6ya.com/expert/susan_42b401e0b1603d8a

Have you tried to restart it? Sometimes that works. I'm assuming that the only reason that the Zune would say this on the front screen is if there was some hardware damaged on the inside or an error in the script. A virus in a song that was put onto the Zune could also cause this. So I'd say, plug your Zune into your computer and run a scan using whatever virus protection you have on your computer. Most scanning processes have the option of doing a customer scan in which you can scan something individual, like a Zune that's plugged in. If there is no virus, then I'd bring it to a Microsoft store or some tech support and have them fix it.

I think Microsoft is playing a "money" trick (which I will explain in a few minutes) on all Zune owners. I have a Zune 120gb unit and it say "contact support" with a number "5" on the screen. This screen popped up after the Zune software claimed I needed to update the software for the Zune unit to be able to play. So I did. Shortly after, the message "contact support" popped up and rendered the Zune useless. My wife contacted Zune support and spent a better part of an hour speaking with a customer service agent, his supervisor and a manager with the end result being that I would have to pay ($169.00 -US Dollars after paying $250 for the unit) to get it serviced.
I find it suspicious that after the software update, the Zune went kaput. Now I have a $250 paperweight. I should mail it back to Microsoft and write them a note asking them to take a look at the Domino Pizza commercial where the man (I imagine he's a manager) sees the picture of the pizza toppings sticking to the roof of the box and saying this is unacceptable. This will be the first and last time I will be purchasing anything from Microsoft. Lesson learned.
I've read quite a few posts where other Zune owners are experiencing the same thing. Weird and coincidental at the same time. Didn't Microsoft get sued a few years ago for trying to monopolize the computer industry? Hmm. I get the feeling you cannot trust this company.

http://support.microsoft.com/kb/926993
It's a fatal error and they want to fix it.
If you want to try to fix it (when you do things like this you can mess up and brick your zune but if you follow directions you should be fine) enter recovery mode and restore from scratch. You will lose everything on the zune including firmware but it will restore from the computer and should work regardless of what the issue is. When it restores it will reinstall your firmware apps music anything synced. It is a very common fix on iphones (called dfu mode). I would need the model of your zune to tell you specific instructions but look up how to enter recovery mode (or how to reset) for zune in youtube with your model and it should have someone showing you how. Good Luck!