SanDisk Sansa c240 MP3 Player - Page 9 - Answered Questions & Fixed issues

The WMA songs that you have are DRM-encrypted, and they do not have "transfer rights" - as in, you cannot play them on your Mp3 player (either that, or they are only sample songs)

Solution 1: Upgrade your music service subscription
Solution 2: Convert the Songs to Mp3 format

Read up on DRM encryption - you can find more info in my 2-part "Tips & Tricks" under my profile - on song formats

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Three possibilities:
1) your music service subscription expired (or the license on your songs expired) - solution: update them
2) You switched from msd to mtp mode - solution: switch to AUTO
3) Your DB has been corrupt - solution: update the firmware from the manufacturer's website, or format the player - see my help file on this under my profile

There is quite possibly a problem with the USB cable or the USB port on the computer, but try this shortcut force to force the computer to recognize the Mp3 player: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Attention: Resetting the device will delete all the songs..

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
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Thank you
Computerrep

Attention: resetting the device will delete all the songs..

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

What I would recommend you to do is to make sure that your device is under MTP mode instead of MSC...to do that go under menu,setting, usb and then there should the two mode listed there...then you want to plug your device in the back of your computer..not in the front..tghat is very important....once you do that..open up your windows media player...click on your start thee sync panel..if your device is recognize properly it will be showing there on the right side..and if its not listed properly, it will say connect a device..if thats the case..click on your start menu right click on computer and then click on propetties, click under hardware and then device manager..your device should be showing there...check under disk drives to see if your device is showing there and if it doesnt you want to right click and hit uninstall...we dont want your device to be under disk drive ..we want it to be under windows portable device...once you uninstall it...go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
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Computerrep

If you have another device to test the card in, try that. Then you will know if the card is bad.

The encryption needs to be changed. A three letter encryption should show up on the player screen even if not recognized by the computer. It will be usually MSC or Mxx, ect. You need to change it, this can be done somewhere within the menu but I am unsure with this exact model right now where this option is but with a little searching you should be able to find it. If you still can't find it, let me know and I will grab a similar version and figure out what it should be listed under.

good luck

I can't open my mp4-3 player. It can't even be detected by the computer, it can be turn on but it won't open it will just keep on loading.

did u try the sync option on mediaplayer my wifes sandisk likes to use mediaplayer if not make sure u have the drivers for it

i have noticed the the sandisk mp3 players like to be synced with windows media player
this seems to be the way they perfer to add or remove music. and have u tried to use a friends pc if so what r the differances

In your windows media you will see the device name listed..you have to make sure the device is under MTP mode..then click on the player and you will see all the songs...you can just right click on the songs and delete them..if you dont want the device to sync automatically you can click on sync and then click on the device name and click on sync setting..there you can modify if you want it to sync automatically..
Should you have any questions..let me know..
P.S.Please rate accordingly...
Thank You
Computerrep

Heres is the manual for the 200 series look under page 10.

http://www.sandisk.com/Assets/File/Downloads/user-guides/80-36-00556.pdf


Hope this helps. M~

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
The reason its stuck is because your firmware appears to be corrupted...It wont take you long to updat the firmware..

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Computerrep

reading from other posts, it's perhaps because you transferred them in one mode (prob MTP?) and are attempting to view thru your PC in different/MSC mode.

It sounds like your device is deffective..What I would recommend you to do is to give Sandisk a call to see if they are willing to set you up for an RMA...their number is
1-866-726-3475
7 days a week:
4:00 am. - 10:00 pm. (PST)
7:00 am - 1:00 am (EST)
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Computerrep

it sounsd like you are having a firmware issue..What I would recommend you to do is to update the firmware that is on your device..and that should solve the problems you are having..I hope this helps
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Computerrep

To obtain the driver go to
http://www.sandisk.com/DriverDownload/index.asp
Select the model of your device and also the operating system
and then follow the instructions..Its very easy
I hope this helps
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Thank You
Computerrep

my **** sansa acts like it has files on it, but it doesnt. its over filled by 33 megs, i dunno what to do it wont format, its over filled, or windows media player says, but it has no songs on it anyone else have this problem? how do i fix it?