20 Most Recent Plantronics Voyager PRO Bluetooth Headset - Page 4 Questions & Answers

It may be that a wire is loose somewhere. If this is still under warranty you might want to return this the the retail place of purchase. I have not known this to happen before, you can always get a hold of Plantronics Technical 800-544-4660.Good luck from Headsets Direct!

Sounds like you have a few things going on here that may be a procedural problem. We recommend reviewing your user guide, paying close attention to the "take a good look" and "tips". The link below for the Plantronics Voyager Pro+ should help.Plantronics Voyager Pro+Good luck from Headsets Direct!

Try to re-pair the headset to your phone to make sure that it has a good connection. Before running through the pairing process, be sure to totally delete the headset from the Blackberry's menu. You may want the headset turned off for this process. Once you make your Blackberry discoverable, then put the Plantronics Voyager Pro headset into pairing mode by holding the power button until the headset flashes red and blue. Here is the link below for the Voyager Pro pairing instructions.Plantronics Voyager Pro Pairing InstructionsGood luck from Headsets Direct!

Your Plantronics Voyager Pro Plus is equipped with A2DP which makes the streaming of music in the headset possible. However if the phone you have does not have that application it won't happen. Good luck from Headsets Direct!

Once you make your cell phone discoverable, then put the Plantronics Voyager Pro headset into pairing mode by holding the power button until the headset flashes red and blue. Here is the link below for the Voyager Pro pairing instructions.Plantronics Voyager Pro Pairing InstructionsGood luck from Headsets Direct!

If you manually turn the headset off, make sure that it is by itself, no other phones in the area, no WiFi hotspots. Once this is done make sure that there is not a bluetooth already installed on the phone itself, if there is, delete it. Make sure that the headset has a full charge. Try the pairing again. If this still won't work, you can try Plantronics Tech service line 800-544-4660.Here are two links that may be helpful:Plantronics Voyager Plus User's GuidePlantronics Voyager Plus Pairing InstructionsGood luck from Headsets Direct!

If I am thinking right, you have the app for Skype on your cell phone. When you use Skype on your PC you have to be in the control panel to set up the information for Skype. So for your cell you will probably have to go to the settings on your cell phone and adjust the Skype with your headset. Not sure what the settings are with your phone, nor do I know what application of Skype that you have. You should talk to the technical department for your cell phone or with the technical representative from Skype.Good luck from Headsets Direct!

The pairing instructions are found in the link below for the Plantronics Voyager Pro+. Follow them closely, and you phone's pairing instructions, and you're good to go.Plantronics Voyager Pro+ User's GuideGood luck from Headsets Direct!

Aye, laddy, you've done all that's humanly possible to make it work with no success (I'm a doctor, Jim, not a miracle worker!*). Yer only recourse is to get Plantronics to replace it. You mention "just over 1 year old." If yer within 12-13 months, call Plantronics at 800-544-4660 x5 x5538 for warranty replacement.Good luck from Headsets Direct!

For all current Bluetooth headsets the passkey is 0000 (four zeros).If the phone does not accept this code, please refer to your cell phone user's guide to ensure the proper setup procedure. Note: Powering your cell phone off and on sometimes corrects this issue. You cannot change or personalize the PIN code/password of the Bluetooth headsets. It will always remain four zeros.Good luck from Headsets Direct!

I would suggest contacting Plantronics tech support at 800-544-4660- ext 5538.Good luck from Headsets Direct!

It may have to do with the settings that are listed on Skype. Because you are using the headset with your phone, it should work with the Skype application, so please check your settings. If it continues to not function correctly, try re-pair or subscribing again.Below are two links which may help you solve your issues:Plantronics Voyager Pro User's GuidePlantronics Voyager Pro Pairing InstructionsGood luck from Headsets Direct!

If it is flashing red like it is supposed to be charging, and it is not, look at the connections. Are they worn, not connected properly? Make sure that the AC charger is plugged in firmly. If this still fails to charge your bluetooth, it may have to do with the bluetooth itself. If this is still under warranty have it replaced. Try a different outlet or charger to see if that is what is not working.Good luck from Headsets Direct!

I have seen on some Plantronics Bluetooth headsets that you can perform a system reset by doing the following, It might help but not sure. Instructions: While plugging in the AC charger, hold the power/pair button. The headphones will show a solid red or blue light when they have been successfully reset.Good luck from Headsets Direct!

There is no way to open the unit to fix that problem. Take it to your retailer for warranty replacement (one year warranty) or call Plantronics at 800-544-4660 x5 x5538.Good luck from Headsets Direct!

That headset comes with a one year warranty if you're within the warranty period, you can take it back to your retailer for warranty replacement or call Plantronics at 800-544-4660 x5 x5538.Good luck from Headsets Direct!

It may be something to do with the pairing of the two. The simplest thing is to delete the pairing from your phone, remove the battery, and try again. Here are some links that you may find helpful:Plantronics Voyager Pro User's GuideHow to Pair Your Plantronics Voyager Pro with Your Bluetooth PhoneGood luck from Headsets Direct!

Since you bought it last month I am hoping you have a warranty on the headset. It may be that it is just a bad battery, and the batteries are not replaceable. Sometimes that happens straight out of the package, but not very often. It could have been due to heat or cold damage. Check your connections again, maybe try a different outlet, and is it plugged into the headset correctly?Good luck from Headsets Direct!

It sounds like you may be too far away from your cell phone. It will reconnect if you are back within range. Also, you may not have enough cell towers for your phone service in your area. If this happens with your cell in range and great service for your phone, then it may be that your headset is going out, if it is still under warranty, get it replaced. If it is not then there is a newer version of the voyager pro+. Please see the link below for a look at the new Voyager Pro+.Plantronics Voyager Pro+Good luck from Headsets Direct!

Try deleting the Voyager Pro from your phone. Turn your phone and headset off and then back on after about 30 sec. Now reconnect the headset to the phone and see if that helps. See page 8 of user guide for further tips. User guide attached below.Plantronics Voyager Pro User's GuideGood luck from Headsets Direct!